Luxury Automotive Dealership Porter/Detail Site Leader - MB Gilbert

Join our team as an Automotive Dealership Porter and Detail Operations Site Leader at Alliance Dealer Solutions!

Alliance Dealer Solutions is seeking a self-motivated, entrepreneurial individual to serve as a Site Leader for our dealership partner in Gilbert. As a Site Leader, you play a pivotal role in overseeing the service and sales porters and ensuring the service department operates smoothly. Your leadership, organizational skills, and ability to communicate effectively will set you apart, making you an essential part of the dealership's success.

Responsibilities

• Team Supervision: Lead and manage the detail, service and sales porter team, providing guidance, training, and support to ensure high performance and adherence to dealership standards.

• Detail/Wash Operations:  Oversee all new car, used car and customer detail prep work (including buffing) as well as service and sales delivery washes.  It is NOT necessary to know how to detail (buffing...) a vehicle.  This position will handle more of the admin side of the department (payroll, scheduling, onboarding, managing...)

• Vehicle Preparation: Oversee the preparation of vehicles upon customer arrival, ensuring a smooth workflow and timely service.

• Vehicle Movement: Safely move vehicles to their designated locations, including the service lot, detail, shop, or other required areas. Record the location of each vehicle and ensure keys are stored properly.

• Customer Interaction: Acknowledge and assist all customers with a smile and a friendly greeting ("Good morning, afternoon, or evening").

• Log Requests: Properly log all vehicle movement requests and ensure accurate record-keeping.

• Traffic Flow: Maintain a steady traffic flow on the service drive, using cones for any lane closures if necessary.

• Monitor Return Times: Monitor porter return times when assisting customers with vehicle pick-up to ensure a quick and memorable experience.

• Assign Duties: Assign downtime duties such as sweeping, picking up trash, maintaining the service drive, etc.

• Rotate Breaks: Rotate lunch breaks to ensure the service drive is always properly staffed.

• Quality Control: Create a quality control system for all detailed and washed vehicles.  Also conduct final inspections of vehicles to ensure they are cleaned, free of indicator lights, and ready for customer pick-up.

• Continuous Improvement: Implement and maintain best practices for vehicle preparation and presentation to improve efficiency and quality.

• Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the service and sales department.

Ways to Shine

• Smile and Eye Contact: Use eye contact and smile when speaking to others.

• Strong Communication: Demonstrate strong communication skills with your team and clients.

• Professional and Organized: Maintain a professional demeanor and be organized in your tasks.

• Claim Prevention: Help build the team’s knowledge on claim prevention.

• Build Rapport: Develop strong rapport with both your team and clients.

Skills

• Leadership Skills: Strong leadership and team management skills to effectively guide and support the porter team.

• Customer Service Skills: Exceptional customer service skills and the ability to interact professionally and courteously with customers.

• Organizational Skills: Excellent organizational skills to manage multiple tasks and ensure efficient operations.

• Attention to Detail: Meticulous attention to detail to ensure v