Library Customer Service and IT Support Technician

Library Customer Service and IT Support Technician

Reference number: 11077

Closing date: 11:00pm, Friday 27 March 2026

• Part-Time Temporary until 28 August 2026
• Working 28 hours, 4 days a week, Monday - Thursday
• Salary commencing at $43.32 per hour plus 12% superannuation, commensurate with skills and experience.
• Library Band 4.

The Opportunity 

Moonee Valley Libraries is seeking an enthusiastic and technologically capable Library Technician to join the team at Sam Merrifield Library for a temporary contract. This role will be focused on delivering high-quality customer service, ensuring the efficient running of technology at the branch, supporting the delivery of the library's monthly email newsletter and coordinating meeting room bookings.

Key Responsibilities

• Provide high-quality customer service, including assisting with library technology and digital resources.
• Supervise and support staff when rostered as the senior person on duty.
• Coordinate with the Team Leaders of Sam Merrifield Library and Technology to ensure the efficient operation library technologies, including computers, printing, photocopying and scanning, AV equipment, and the various software packages.
• Communicate and track the status of complex technological issues to various vested interests across council.
• Coordinate meeting room bookings in the library, both internal and external.
• Support the Online Engagement Librarian and Coordinator collections and customer experience in delivering a monthly library email newsletter.

Skills & Experience

The ideal candidate will have a Diploma of Library and Information Services acceptable for Library Technician membership of the Australian Library and Information Association (ALIA).

They will have strong customer service skills, excellent communication abilities, and the well-developed Information Technology skills. Experience in maintaining and troubleshooting digital technologies, online library systems, and various hardware is essential. Strong time management and organisational skills, as well as the ability to lead and supervise staff when required, are key to success in this role.

Next Steps

Applications must include a resume and a cover letter that respond to the Key Selection Criteria listed on the Position Description. 

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description and or contact Matthew Mallard, Team Leader Sam Merrifield Library (03) 9243 1972 to seek further insights to the role.

Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. 

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

Our Culture of Inclusion

If you are interested in