Learning Enablement Partner - AI, Product, Engineering and Experience (APEX)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Learning Enablement Partner for our AI, Product, Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences.

Primary Responsibilities:

• Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives
• Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics
• Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures
• Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution
• Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives
• Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making
• Adoption: Evaluate, mitigate and report out on learning strategy performance and impact
• Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity

Qualifications

To excel in this role, we require someone with:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Minimum 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment
• Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement
• Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts
• Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives
• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders
• Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives
• Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately
• Technical aptitude: Familiarity with analytics tools to provide actionable insights that inform learning strategies

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive e