Learning & Knowledge Content Specialist - Mortgage

Req ID: 75958 

Location: Tulsa -TUL 

Areas of Interest: Human Resources; Mortgage Banking; Training & Development 

Pay Transparency Salary Range: Not Available 

Application Deadline: 02/02/2025

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

If you are looking for a job that combines a passion for knowledge sharing, communication, an opportunity for growth, and a culture of teamwork, then you've come to the right place.  We have an exciting opportunity awaiting someone like you!

Job Description

The Learning & Knowledge Content Specialist is primarily responsible for managing learning content for the Consumer Banking & Mortgage division of BOK Financial. This includes developing, sourcing, editing, reviewing and maintaining content to support the daily operations and documentation of the Consumer Banking & Mortgage division. This position is responsible for working with subject matter experts across the organization, compliance, audit, and fair banking to interpret business-driven and regulatory changes. This position also works closely with learning and development, senior management, middle management, operations, front-line staff and vendors to improve knowledge repository functionality.

Team Culture

We are a collaborative, conscientious, and goal-oriented team.  We value initiative, and we care about the quality of our work. Managers across the line of business are readily available and accessible for any needs you may have.  You are responsible for driving the process, and our leaders are there to support you. Mentorship within the team is a common practice that will provide opportunities for growth.

How You'll Spend Your Time

• You will create and maintain a robust repository system full of information for our Mortgage employees
• You will work closely with Subject Matter Experts and Leadership to determine needs and direction within the system.
• You will ensure accuracy and pertinence of existing information on a regular basis.
• You will be providing tools and updates that help make others’ jobs easier and more efficient.
• You will utilize your project management skills to outline the plans for the repository and its growth and structure.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelor’s degree in English, Journalism, Marketing Communications, Technical Writing or a related field with 2 – 5 years of relevant experience in developing/managing learning content, or 5 – 7 years of equivalent experience. Experience in Instructional Design and Knowledge Management systems preferred. Work experience in a financial institution or thorough understanding of financial products and services preferred. 

• Exceptional written and verbal communication skills
• Existing knowledge of products, services, policies, procedures, processes and applicable regulations
• Knowledge of technical copywriting and editing, especially for Web publication
• Strong ability to consolidate significant amounts of information into a usable format and communicate complicated concepts and technical data in simple terms
• Ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
• Proven ability to build consensus and work effectively within cross-departmental teams
• Detail-oriented in process and in