Lead User Experience Researcher and Designer

Lead User Experience Researcher and Designer

Company:

The Boeing Company

The Boeing Company is seeking a Lead User Experience Researcher and Designer to join the team.

The Lead User Experience Researcher and Designer develops and leads enterprise-level strategies to ensure effective, usable, and satisfying user experiences with information technology solutions. This role involves conducting advanced user research, defining usability standards, and overseeing user-centered design processes for complex projects. The position requires diagnosing and resolving highly complex usability issues, refining designs, and recommending improvements to enhance user interaction and satisfaction. A key focus includes designing for Human-AI Interaction, incorporating Explainable AI (XAI) patterns, applying Service Design principles, crafting engaging People Analytics and Conversational AI experiences, and developing personas to optimize employee experiences across HR processes and systems.

This position allows the selected candidate to be based out of one of the following: Seattle, WA; Berkeley, MO; Hazelwood, MO; Chicago, IL, or North Charleston, SC.

Position Responsibilities:

• Leads the development and execution of user experience strategies aligned with business goals

• Conducts and oversees comprehensive user research including interviews, contextual inquiries, and observations to understand user needs and workflows

• Develops detailed personas and user profiles to represent diverse user groups, with a focus on HR employees and stakeholders

• Defines usability goals, requirements, and standards for complex projects and enterprise-wide initiatives

• Develops interaction design alternatives, prototypes, and conducts usability evaluations using both formative and summative methods

• Designs intuitive and effective Human-AI interaction models that enhance user trust and transparency, leveraging Explainable AI (XAI) patterns

• Applies Service Design principles to create seamless, end-to-end user experiences across multiple touchpoints

• Designs and optimizes Conversational AI experiences that are natural, efficient, and user-centric

• Focuses on enhancing employee experience by improving usability and engagement across HR processes and systems

• Analyzes usability data, diagnoses issues, and recommends design refinements or changes

• Collaborates with cross-functional teams to integrate user-centered design principles throughout the project lifecycle

• Mentors and guides UX team members and stakeholders on best practices and methodologies

• Advocates for customer focus and continuous improvement in user experience quality and safety

Behavioral Competencies:

• Business Acumen: Understands organizational operations, market trends, and competitive landscape to align UX strategies with business objectives

• Communication: Conveys complex ideas and research findings to diverse audiences using various media

• Continuous Learning: Seeks feedback and pursues professional development to enhance UX expertise

• Customer Focus: Prioritizes user needs and ensures solutions meet or exceed customer expectations

• Innovation/Creativity: Applies innovative thinking to solve UX challenges and improve design processes

• Quality: Commits to delivering high-quality, defect-free user experiences

• Safety Awareness: Promotes and upholds safety standards in all design and research activities

Technical Skills:

• Advanced knowledge of user research methodologies (e.g., interviews, contextual inquiry, observation)

• Expertise in usability evaluation methods including heuristic evaluation, formative and summative testing

• Proficiency in interaction design and prototype development tools

• Strong understanding of human factors, usability principles, and design standards

• Capability to analyze and synthesize data to develop actionable insights

• Experience with statistical concepts relevant to usability analysis

• Systems thinking to understand and anticipate the impact of design decisions across complex systems

• Proficient with relevant IT tools and software for data management, design, and communication

• Experience with designing Explainable AI (XAI) patterns to improve AI transparency and user trust

• Knowledge of Service Design principles to create holistic and integrated user experiences

• Skilled in designing and optimizing Conversational AI experiences, including voice and chat