Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Lead Systems Administrator role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, patching, and optimizing all networked software and associated operating systems. The Lead Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Essential Functions

• Use ServiceNow ticketing system or assignments from management to receive/assign work assignments.
• Maintains configuration and delivery of virtual applications and desktops for the enterprise.
• Provides overall technical leadership to team members. Mentors and provides guidance to less experienced personnel.
• Leads the design, implementation, and maintenance of departmental workflow automation processes, procedures and standards, which ultimately are used to provide the virtual application service offerings to business unit customers.
• Provides technical solutions and facilitates escalated support with vendors for non-routine, highly complex technical issues.
• Responsible for creating, maintaining, and deployment of OS Images.
• Regularly leads meetings with business consumers to identify application needs and coordinate support.
• Plays a principal role in the evaluation of products used to provide server and storage services for appropriateness of cost and technical feasibility.
• Primarily responsible for performance and capacity planning reviews with management.
• Required to provide on-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.

Knowledge and Skills/Technology Used Windows Server/Desktop Administrators:

• Strong working knowledge of application packaging and deployment techniques.
• Strong working knowledge of desktop virtualization technologies  Citrix Xendesktop, Citrix XenApp, and RDP.
• Microsoft Windows operating systems and associated components with high proficiency in installation, maintenance and operational support in large scale enterprise environments. Extensive knowledge of Active Directory, Microsoft Registry, and ability to remotely query or modify settings.
• Advanced analytical and problem solving skills to troubleshoot infrastructure problems specific to their area of technical expertise as well as across technical disciplines.
• Strong working knowledge of scripting languages PowerShell and VBScript or other tools to enable workflow automation.
• Experience with deployment tools such as Microsoft SCCM, Desired State Configuration, Altiris, or Puppet is preferred
• Strong organization skills to balance and prioritize work assignments for team members.
• Excellent verbal and written communication skills.
• Ability to lead as well as work as a contributing member of a multi-cultural, multi-location, team.
• Experience working in large scale enterprise environments with an understanding of ITIL process and functions.

Typical Education

• Generally requires BS Degree or equivalent combination of education and experience
   

Typical Range of Experience

• 7+ years of hands-on technical experience supporting some combination of X86 server, storage or networking infrastructure.
• 7+ years working with virtualization technologies such as VMware, Citrix, or Hyper-V.
• 4+ years of successfully leading complex technical projects and providing technical direction to other technical personnel.

License or Certification

• Microsoft Windows operating system
• Citrix, or App-V virtualization technologies

Disclaimer
The above statements are intended to describe the general nature a