Lead Product Management & Development - Product Experience Simplification

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Join a team driving the future of AT&T Business. AT&T Business is on a journey to simplify our customers' experience. Customers no longer accept separate experiences between products; instead, they expect products to work together with an seamless experience across the customer journey. This position will lead efforts to make this experience desire reality by lead cross-functional initiatives to simplify the end-to-end multi-product experience across the AT&T Business product portfolio.

Using data-informed insights to envision desired customer experiences, the role will work collaboratively with subject matter experts to simplify products, processes, and tooling/platforms to deliver a simpler integrated multi-product experience. Success means that our multi-product converged solution packages are easier to understand, buy, install, manage, support, and more

Key Roles and Responsibilities:

• Lead efforts to simplify products, processes, and platforms to realize a seamless multi-product solution experience for business customers
• Evaluate impediments to an integrated experience from purchase through installation, support, and billing.
• Collaborate with subject matter experts in product, technology development, operations, sales, digital and design
• Benchmark AT&T Business multi-product experience for different customer segments vs the competition to prioritize improvement areas
• Drive reusability into enabling processes and tooling
• Ensure products are designed for convergence and scalability across diverse markets, from small business to enterprise and public sector
• Be instrumental in realizing AT&T Business's vision to be the leading provider of converged connectivity solutions.

The ideal candidate will bring:

• Strong analytical skills and ability to translate insights into actionable recommendations.
• Deep industry knowledge and understanding of telecom and enterprise communications technologies.
• Proven ability to influence and align multiple stakeholders in a complex environment
• A passion for putting the customer experience at the forefront of decision making

Supervisor:

• No

Education/Experience:

• Bachelor’s degree (BS/BA) desired.

• 5+ years of related experience.

• Certification is required in some areas.

Our Lead Product Management & Develop, earn between $143,800 - $215,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benets:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.