Lead Field Service Technician

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. 

Pengate Handling Systems is looking for a Lead Service Technician to join our service team! 

Our Lead Technicians are a critical part of what makes our service department best-in-class. In this role, you’ll not only perform repairs and maintenance on equipment, but also lead, support, and mentor a team of technicians across an assigned geographic territory—ensuring our customers receive timely, high-quality service and our team performs at its best. 

 

Benefits Of Working For Pengate Handling Systems 

• Weekly Pay 

• Generous PTO and 10 company holidays 

• Defined career progression 

• Boot and tool reimbursement 

• Company vehicle that goes home with you 

• Medical/dental/vision insurance – company-paid basic coverage 

• 401(k) with company match 

• Paid sick time 

• Bonus opportunities 

• Supportive leadership and career development 

• Flexible hours after training 

• Paid training and tuition reimbursement 

 

What You'll Do 

• Lead, coach, and support a team of technicians performing service and repairs on forklifts and conveyor systems at customer locations. 

• Monitor team performance, ensure productivity, profitability, and customer satisfaction goals are met. 

• Conduct and coordinate service work including troubleshooting, scheduled maintenance, inspections, and mechanical/electrical repairs. 

• Promote a safety-first culture by adhering to all company and OSHA safety policies and procedures. 

• Analyze daily operational needs and assign resources accordingly to meet customer expectations. 

• Partner with Field Service Managers to implement best practices and continuous improvements. 

• Facilitate team meetings and training opportunities for both technical and leadership development. 

• Serve as the communication link between technicians, customers, and internal departments. 

• Troubleshoot electro-mechanical issues using hand tools, diagnostic devices, and manufacturer guidelines. 

• Perform complex repairs and system adjustments on forklifts and conveyor systems (belt tracking, gearboxes, etc.). 

• Maintain accurate service records and work with company software for reporting and scheduling. 

• Provide recommendations for parts replacements and handle ordering as needed. 

• Promote and implement Raymond’s best-in-class service model in daily operations. 

 

What You’ll Need 

• Minimum 3 years of hands-on experience in mechanical, electrical, and hydraulic systems; conveyor experience highly preferred. 

• High school diploma or equivalent required; technical/vocational training is a plus. 

• Strong leadership and mentoring skills; ability to guide team members through challenges and new procedures. 

• Advanced troubleshooting skills with material handling equipment, conveyors, and components.