Lead Facilities Coordinator

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.

Job Title: Lead Facilities Coordinator

Job Summary: The Lead Facilities Coordinator will serve as a hybrid role providing support to our Facilities Management team while completing the duties of a Facilities Coordinator. The Lead Facilities Coordinator will have a close partnership with their Facilities Manager and Operations Manager while taking on additional tasks to support their customer and leadership team.

Essential Duties and Responsibilities:

• Provide supplemental training and support to a team of Facilities Coordinators
• Act as a backup operational point of contact to customer as well as a point of escalation for service providers, customers, and internal colleagues
• Assist with generating and sending external reports to our customers in addition to internal reporting to keep the team focused on daily tasks and organizational goals
• Participate in customer conference calls and meetings to ensure client-specific operational SLA's are achieved, demonstrate a genuine willingness to learn from feedback and experience, as well as to change behavior based on what was learned.
• Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.
• Performs administration support including ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors.
• Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
• Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service.
• Resolve service and payment issues with subcontractors, triaging as necessary. Act as an additional resource for customer(s), service providers, and internal partners to solve problems before they become escalations.
• Build and maintain appropriate working relationships with customer(s) and service providers. Demonstrate exceptional customer service.
• Communicate with supervisor on the work performed and preventive maintenance.
• Additional duties as assigned by management.

Qualifications:

• HS Diploma. Some college preferred.
• Minimum 1 year EMCOR Facilities Coordinator/Project Analyst experience
• English required. Spanish a plus.

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We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  EOE M/F/Vet/Disabled