Laboratory Support Tech Ld

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.  Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people – including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities – and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.  Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

GENERAL SUMMARY:

Under the direction of the Manager and/ or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office). This position reports to Manager, Processing Supervisor and/or Phlebotomy Services Supervisor.

ESSENTIAL DUTIES:

1. Trains staff in department policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions, and patient confidentiality.

2. Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.

3. Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.

4. Exhibits superior customer service and communication skills.

5. Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.

6. Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.

7. Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.

8. Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements.

9. Investigates, troubleshoots, and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.

10. Initiates, maintains, and supports employee engagement strategies.

11. Assists with blood draws as requested.

12. Participates in:

· Q.I./process improvements, data collection, QC documentation, and/or CAP surveys as applicable to the assigned department.

· Staff activities of a High Reliability Organization (HRO)

· In training new hires as applicable/assigned

· Staff meetings and committee meetings as assigned

13. Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies

14. Assists in scheduling, interviewing, ordering, and any other daily needs of the department.

15. Timekeeping duties assigned as needed based on departmental need.

16. All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

· High school diploma or GED required, associate’s or bachelor’s degree preferred; Medical Assistant, Lab Assistant, or Phlebotomy course and phlebotomy externship preferred.

· Knowledge of Microsoft Office required

B. Work Experience:

· Two to three years of experience in one of the following:

o Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree.

C. Certification, Licensure, Registration:

· Laboratory Assistant, Medical Assistant, or Phlebotomy Certification preferred.

D. Other Qualifications:

· Supervisor or Leadership experience preferred.