Key Accounts Coordinator

Powering Customer Partnerships Through Exceptional Service Coordination!

MEPPI’s Service Center Division (SCD) is seeking a driven and customer-focused Key Accounts Coordinator to perform all aspects of service sales and service coordination for Key Accounts. In this dual inside-sales and service-support role, you will strengthen customer relationships, manage service opportunities, coordinate field activities, and ensure seamless delivery of service solutions that support customer success and long-term loyalty.

What You’ll Do

Inside Sales Coordination

Develop Business & Drive Growth: Identify and cultivate business opportunities for Key Accounts by selling services, extended warranties, and value-added offerings.

Build Customer Relationships: Maintain consultative relationships by providing guidance, information, and proactive support; identify cost-savings and new service opportunities.

Manage CRM & Sales Data: Maintain accurate sales opportunity and service order data in MEPPI’s CRM and business systems.

Prepare Quotes & RFPs: Prepare and present customer quotes, including RFP submission packages; follow up to close renewals, upsell service levels, and track customer budget cycles and close dates.

Support Sales Channels: Help improve “Point of Sale” and post-startup capture rates for extended warranties in coordination with the sales team.

Ensure Billing Accuracy: Ensure timely and correct invoicing for service contracts and extended warranties.

Improve Service Margins: Increase margins through strategic pricing, direct sales, and promoting MEPPI service quality.

Source & Price Services: Coordinate third-party services for non-MEPPI equipment, negotiate costs, apply margin, quote, and close business.

Track Lost Business: Record and report on lost opportunities to support continuous improvement.

Prepare Reports: Compile data and prepare reports summarizing sales, service performance, and customer insights.

Service Coordination

Schedule Service Activities: Coordinate services with customers, technicians, authorized service providers (ASPs), and vendors.

Process Service Orders: Create and manage service orders for parts, labor, commissions, billable service, and contract maintenance.

Process Payments: Generate and process paperwork to ensure proper payment for service provider work.

Coordinate Parts Orders: Create and process parts orders associated with field service activities.

Manage Maintenance Contracts: Ensure preventative maintenance is scheduled and completed on time for all active service agreements.

Respond to Customer Needs: Answer customer calls and written inquiries about field services, providing timely and accurate support.

Maintain Procedures: Update procedures and work instructions as required for process accuracy and compliance.

Set Up New Accounts: Work with Finance to set up new customers and service providers.

What You Bring

Education & Experience:

• Associate’s degree in Business or related discipline
• 3–5 years of experience in inside sales, telephone sales, customer service, or collections, or equivalent education and experience

Technical & Sales Knowledge:

• Intermediate knowledge of selling services
• Basic knowledge of UPS products and the UPS industry

Skills & Attributes:

• Advanced interpersonal, communication, and presentation skills
• Ability to work effectively in a team environment and balance multiple projects simultaneously
• Strong organizational skills and customer-centric mindset

Technology Proficiency:

• Advanced computer skills with MS Office
• Proficiency with ERP/MRP and CRM systems

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
• Retirement Plans: 401(k) plan with up to a 4% company match.
• Generous Paid Time Off: Begin earning vacation after 90 days, plus 12 paid holidays annually.
• Career Development: Access to training programs, continuing education, and professional deve