IT Technical Lead, Network Operations (NOC)

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We have an exciting opportunity for an IT Technical Lead, Network Operations (NOC) to join our rapidly growing team. In this position, you will be responsible for driving the Architecture & Design, Development, integration, and delivery management in IT Network Operations Portfolio. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.

As an IT Technical Lead, Network Operations (NOC), your duties and responsibilities will include:

• Technical Delivery and Integration management
• Enterprise Architecture & Design
• Laying out Enterprise architecture and design for systems and applications spanning multiple departments and organizations in an enterprise
• Evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design addressing the gaps and challenges
•  Review, document and publish Enterprise Architecture, interfaces, and design documents based on sessions with IT and Business partners and existing artifacts
• Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
•  Systems Architecture & Design
• Translate business requirements to software specification and requirements.
•  Lay out the high-level systems design and specification in an ecosystem involving Microservices, API’s, Databases Cloud and Web based applications
• Publish detailed design in key and select areas as needed.
• Technical delivery and integration management
•  Coordinate and drive the delivery across IT and Business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment, and support
•  Hands on involvement as needed in all areas of SDLC – Development, troubleshooting, debugging, verification and testing, production monitoring and performance analysis
• Reports & Analytics
• Generate reports and analytics to support business and IT requirements.
• Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
• Generating reports and metrics for IT and business reviews, preparing updates for executive leadership
• Lead and perform technical integration, coordination and delivery management involving Network Operations systems and applications
• Work closely with senior management, analyzing long-term business goals and suggesting ways the organization might achieve these goals with technology
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in computer science, engineering, and related disciplines with at least 6+ years of hands-on Industry experience in the following areas
•  Experience in architecture, design, development, deployment and support of enterprise systems and applications in a highly scalable and high performing environment involving mobile, web, server, and databases in cloud ecosystem
• Experience in one of the cloud technologies – Azure, GCP, AWS
• Experience building complex queries in SQL, design, and architecture in a high-performance scalable database environment
• Experience in Java and Python programming
• Experience in Angular, JavaScript, PHP, HTML, CSS, and other Web UI development
• Experience in CICD platform, Code Versioning, repositories and branching using opensource and license-based tools
• Experience in managing and driving software systems integration and delivery end to end through the SDLC - requirements, architecture, design, development, testing, deployment