Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About IT at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future. 

About the role:

As an IT Support Specialist at Headway, you will be vital in supporting all employees from a technology perspective as they build the future of mental healthcare. You'll dedicate two days a week to our New York City office, providing essential on-site technical support, including A/V setup and troubleshooting, in addition to general office IT maintenance. The remaining time will be dedicated to remote support for all employees and contributing to broader IT improvements.

What you’ll do here:

• Act as a primary point of contact for all IT-related issues, providing tier-1 support and ensuring timely resolution of service desk requests.
• Provide on-site A/V support for meetings and presentations, ensuring seamless operation of video conferencing and presentation equipment in our NYC office.
• Support the setup, configuration, and basic maintenance of office network connectivity for our NYC office.
• Provide on-site IT support for employees in our NYC office.
• Log, track, and resolve IT incidents in a timely manner.
• Contribute to and maintain the internal IT knowledge base.
• Collaborate with other IT team members to identify and implement process improvements.

You will love this role if…

• You enjoy solving technical problems and helping others.
• You are passionate about technology and staying up-to-date with the latest trends.
• You are energized by working in a fast-paced startup environment.
• You want hands-on experience with the latest technologies.
• You value great customer service.
• You enjoy having a mix of remote and in-person work and building relationships with on-site teams.

You’d be a great fit if...

• You have 1-3 years of experience in IT support or a related field.
• You are able to work on-site at our New York City office 2 days per week, with flexibility for additional on-site support as required.
• You have experience providing technical support for conference room technology.
• You possess strong troubleshooting skills for resolving AV-related issues in a timely manner.
• You have administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, and 1Password.
• You have strong problem-solving and analytical skills.
• You have excellent communication and interpersonal skills.
• You have a strong understanding of macOS, Windows, and ChromeOS operating systems.

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• Take Home Exercise: You’ll complete a short (<1 hour) take home exercise.
• First Round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: