Issue Management Analyst

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Issue Management Analyst is responsible for effectively monitoring and enforcing the issue management program and ensuring that the business units and stakeholders are informed and aligned on the issue status and resolution. This role requires exceptional communication, problem solving, time-management and analytical skills to mitigate risks and ensure that proper business owners are held accountable for mitigating risks and driving continuous improvement within their business units.

Essential Job Duties and Responsibilities:

• Analyze and categorize issues within the business to identify trends and provide insights for continuous improvement.

• Apply in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.

• Monitor and track complex or high-risk issues to appropriate business units for timely resolution and adherence to required deadlines.

• Collaborate with cross-functional teams to address systemic issues and implement preventative measures to minimize future problems.

• Maintain detailed records of all activities that pertain to an issue in the issue tracking system.

• Ensure compliance with company policies, procedures, and industry regulations.

• Provide support and guidance to the business units and stakeholders on the issue management process.

• Facilitate and lead cross-functional meetings regularly with process owners to follow up with outstanding issues to ensure appropriate resolutions are achieved.

• Track progress of business improvements and provide feedback on documented action plans.

• Monitor and report delays or other compliance concerns to leadership.

• Prioritize issues appropriately based on severity and risk levels and ensure that all action items and deliverables are executed timely.

• Determine the impact of issues identified and involve appropriate stakeholders to ensure proper escalation measures are taken.

• Work with Compliance Managers to triage concerns disclosed by internal audits and monitoring and determine the need to escalate the concerns to a formal issue.

• Communicate regulation violations and potential risks to management and Compliance.

• Identifying areas of non-compliance within issues and process improvements: Determine where the business is out of compliance with laws, rules, and regulations.