Incomplete Case Specialist

Job Title

Incomplete Case Specialist

Job Description

Incomplete Case Specialist:

Responsible for the investigation, determining the root causes, and the resolution of Incomplete Cases due to process adherence and system related issues.

Your role:

• Monitors reports for incomplete cases and processes incomplete cases to ensure timely and accurate revenue recognition.

• Independently communicates with internal & external customer regarding complex purchase order requests and billing accuracy.

• Accurately performs case resolution and verification through monitoring reports with no assistance.

• Investigating and researching internal system errors that would otherwise prohibit billable revenue.

• Incomplete team is an end-to-end auditing and resolution team.

• This team requires critical thinking to solve holes and system issues in the end to end process.

• Accurately and timely creates customer quotes

• The stakeholders are as follows. Field, Parts, Finance, Planning, Frontline, Billing, Installed base, Contracts, and customer care.

You're the right fit if:

• Minimum 2 years of experience in Quotation Management, Service Processes, Customer Service, Supply Chain or related field.

• You have a High School Diploma/GED. BA/BS degree preferred.

• Your skills include investigation, ability to help gather data and troubleshooting skills

• Excellent written and verbal communication skills

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

• Ability to multi-task while maintaining attention to detail and deadlines

 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.  

  

• Learn more about our business.  
• Discover our rich and exciting history.  
• Learn more about our purpose.  
• Learn more about our culture. 

Philips Transparency Details

The pay range for this position in Nashville, TN is $21.27 to $34.04.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, educatio