Incomplete Case Specialist

Job Title

Incomplete Case Specialist

Job Description

Incomplete Case Specialist:

Responsible for the investigation, determining the root causes, and the resolution of Incomplete Cases due to process adherence and system related issues.

Your role:

• Monitors reports for incomplete cases and processes incomplete cases to ensure timely and accurate revenue recognition.

• Independently communicates with internal & external customer regarding complex purchase order requests and billing accuracy.

• Accurately performs case resolution and verification through monitoring reports with no assistance.

• Investigating and researching internal system errors that would otherwise prohibit billable revenue.

• Incomplete team is an end-to-end auditing and resolution team.

• This team requires critical thinking to solve holes and system issues in the end to end process.

• Accurately and timely creates customer quotes

• The stakeholders are as follows. Field, Parts, Finance, Planning, Frontline, Billing, Installed base, Contracts, and customer care.

• Hybrid working module.

You're the right fit if:

• You've acquired 2+ years’ experience in related field or Education Equivalent

• Your skills include investigation, ability to help gather data and troubleshooting skills

• Ability to help gather data

• Excellent written and verbal communication skills

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

• Ability to multi-task while maintaining attention to detail and deadlines

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.