Human Resources Customer Support Assistant

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Human Resources Customer Support Assistant

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Human Resources

Campus Location: STCC - Union Avenue Campus

Job Summary

This is a full-time position under the general supervision of the Human Resources Manager. Provides Tier One general human resources support to employees and other customers. Ensure matters are handled with a high degree of expertise, customer satisfaction, and timely response and resolution. Help answer routine questions, triage requests and track matters referred to others. Assist the HR staff with requests as needed, including processing personnel transactions in various HR systems.

Job Duties

• Assists with processing and managing employee job changes in Banner, including hiring, promotion, demotion, transfer, etc.
• Maintains accurate and up-to-date human resource files, records, and documentation.
• Answers frequently asked questions from applicants and employees relative to standard policies, e.g.: recruitment, hiring processes, benefits, compensation, employee relations, training, etc. Refers more complex questions to appropriate senior-level HR staff or management.
• Maintains the integrity and confidentiality of human resource files and records.
• Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Provides clerical support to the HR department.
• Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.
• Conducts or assists with new hire orientation.
• Assists with planning and execution of special events such as benefits enrollment, employee recognition events, holiday parties, organization-wide meetings, and retirement celebrations.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent plus 2 years of experience or an equivalent combination of education and experience.
  
• Computer proficiency with Microsoft Office applications. Knowledge of and practical experience with HR information systems, preferably Banner.
  
• Ability to continuously seek quality service and process improvements to support a mission and strategic vision.
  
• A commitment to providing exceptional, consistent, and excellent customer service experience to every customer.
  

Knowledge, Skills, and Abilities

• Knowledge of public personnel administration.
  
• Ability to maintain up-to-date files.
  
• Ability to establish and maintain an effective working relationship with the public and other employees.
  
• Ability to maintain a high level of responsibility regarding confidential information.
  
• Ability to handle situations with discretion, good judgement, and an appropriate sense of urgency.
  
• Ability to multi-task with a strong attention to detail.
  
• Strong communication skills, with an ability to function and succeed in a dynamic environment.
  
• Strong creative problem-solving skills with the ability to develop and recommend practical solutions.
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advanc