Homeowner Experience Specialist

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

What we’re looking for

We’re seeking self-motivated, detail-oriented candidates to provide account support to our large and quickly growing portfolio of vacation homeowners.  In this role, you will assist owners in finding resolution to their account-related questions. You’ll be working in your home office. We hold virtual training sessions and weekly team meetings. We require a strong, dedicated internet connection in a private workspace. This position requires frequent, repetitive computer, phone, and office equipment use. It also requires patient, professional communication with prospective clients and the ability to build confidence with prospects.

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Compensation: 

• $18 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. 
• More benefits and company perks information below

What you’ll do

• This position is primarily phone-based. 
• A skilled Account Specialist will respond to owners and field staff regarding rates, contracts and other account queries. 
• Work alongside and collaborate with our many internal departments to provide information back to owners.
• Be the go-to person for our owners and field staff.
• Answer questions or concerns about homeowners' accounts, including:
  
• Revenue management and property performance
• Finances 
• Calendar management 
• Account-related programs
• Online account 
• Contracts
• This position is primarily phone based. 

What you’ll need

• Outstanding verbal and written communication skills
• Comfortable answering a high volume of calls (80% or more phone work)
• Excellent organization and time management skills
• Ability to handle difficult conversations 
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Required typing speed of 40wpm
• A home office environment that includes:
  
  • A private workspace with the ability to eliminate outside distractions
  • High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
  • Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying
  • You’ll be working in your home office setting. We hold virtual training sessions and weekly team meetings. We require strong, dedicated internet connection in a private workspace. This position requires frequent, repetitive use of a computer, phone, and office equipment. This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects.

Working hours

• The shifts for this role will be Sunday-Thursday  9am-6pm PST or Tuesday through Saturday 9-6 PST. Please ensure that you are able to work either of these schedules prior to applying and subject to change based on business needs.

What you’ll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worke