Homeowner Claim Support Specialist (Dispatcher)

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Homeowner Claim Support Specialist (Dispatcher) - The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective Homeowner Claim Support Specialist (Dispatcher) who can provide support to the Claims department by completing functions that require an advanced understanding of claims support functions, concepts, processes and the organization and workflow for one or more Claims lines of business.

In this position, you will have the opportunity to:

• In accordance with the guidelines established, assign claims electronically.

• Recognize subrogation potential and refer claims to appropriate area as indicated.

• Update claims files to document assignments.

• Review claims assignments within assigned area to ensure proper load-balancing.

• Perform quality control tasks to ensure the timely assignment of claims.

• Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.

• Notify management of system problems or potential issues.

• Forward claim files to appropriate areas (e.g. Legal) as necessary.

• Perform a variety of high-level support duties to ensure the proper handling of claims.

• Assist management in the support of department projects and research and compile requested information.

• Gather information for management reports.

• Create and distribute various reports and/or documents including agent workload assignments, open claims, agent attendance, etc.

• May enter, process, retrieve and/or correct data to ensure systems are updated and management has corrected information to respond to inquiries.

• Review claim files to ensure payments are disbursed to appropriate individuals.

• Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages.

• Answer customer/vendor calls and provide information, as needed.

• Perform other related duties as assigned.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

N/A

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

With our powerful brand and the mentoring, we offer, you will find your position as a Claim Support Specialist can lead to a rewarding career at our growing organization.

How you will benefit:

Claim Support Specialists will earn a competitive salary of $18.00 to $21.00 per hour with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

We’re looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• High school education or equivalent

• Complete ACG approved training program for the position

• A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Experience:

• P.C. software applications

Knowledge and Skills:

Knowledge of:

• General claim processing functions

• Claim processing system

Ability to:

• Work under pressure

• Organize and prioritize work

• Prepare claim files