Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. 

Essential Functions and Duties: 

• Greet, register, and assign rooms to guests upon their arrival. 

• Verify guest credit and establish payment methods for accommodation. 

• Keep accurate records of room availability and guest accounts using property management systems. 

• Compute bills, collect payments, and make change for guests. 

• Perform basic bookkeeping tasks, such as balancing cash accounts. 

• Issue room keys and provide necessary instructions to bell attendants. 

• Review accounts and charges with guests during the check-out process. 

• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. 

• Transmit and receive guest messages using telephones or switchboards. 

• Coordinate with housekeeping and maintenance staff to address guest-reported issues. 

• Make and confirm reservations for guests. 

• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. 

 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Previous experience in a hotel front desk or guest service role preferred. 

• Strong customer service and communication skills to interact effectively with guests and staff. 

• Proficiency in using property management systems and basic office software (e.g., Word, Excel). 

• Ability to handle cash transactions and perform basic bookkeeping tasks. 

• Excellent problem-solving abilities to resolve guest issues efficiently.