Guest Services - Security - Full Time

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Guest Safety Services Department.
• Maintains a security booth and completes records using shift activity log.
• Safeguard the assets of Hollywood Casino, their guest, and team members, and provide a safe environment for guest and team members.
• Performs chip and credit transactions, money and marker transfers, verifies amounts by signature, in accordance with company and state guidelines.
• Responds to all emergencies.
• Works with casino management. Must maintain a valid driver's license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all time
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Any and all duties as assigned by your Supervisor or a member of management.
• Informs Housekeeping of any towel shortages.
• Checks to make sure only authorized guests are using pool complex.
• Ensures a hassle free/private experience for cabana guests.
• Delivery of both internal and external guest requests.
• Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
• Performs minor first aid.
• Reports all illnesses and injuries to Supervisor.
• Communicate via two-way radio.
• Maintains crowd control.
• Stays alert for all safety concerns.
• Informs guests of all safety hazards and property events.
• Reports any problems to Guest Safety Supervisor or Manager as needed.
• Any and all duties as assigned by your Supervisor or a member of management.
• Provides a friendly and safe environment for guests and employees at the pool complex.
• Surveys and watches crowd at all times and stops inappropriate behavior immediately.
• Ensures that pool complex dress codes are enforced and may assist in checking ID’s.
• Must follow all intoxication procedures to ensure the safety of all guests.
• Assists in all emergency procedures.
• Ensures that the pool complex is free of fire hazards and safety concerns.
• Is attentive and present at all times while on shift.
• Greets guests with a smile and friendly, warm greeting.
• Rotates Guest Safety duties inside and outside the pool complex.
• Keeps high traffic areas clear ensuring employees as well as guests have the ability to move freely throughout the pool complex.
• In the event of a fight or verbal confrontation between guests, will use the minimal amount of force or restraint necessary to control the situation and contact a Guest Safety Supervisor or Manager.
• Responsible for providing exceptional customer service to all guests.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Must be mentally and physically capable to handle an emergency situation.  Must be able to handle large jobs and work well under pressure.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Abili