Global Customer Service Representative

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  

As a Customer Service Representative at StubHub, you will be our valued customers' first point of contact, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will be able to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.  

This full-time position may require weekend, holiday, daytime, and/or evening hours.

Office environment: This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.   Shift Schedule: Once you have successfully completed training, you will be assigned to one of the following schedules:

• Sunday – Thursday: 10:00 AM – 6:30 PM
• Tuesday – Saturday: 11:30 AM – 8:00 PM

What You'll Do:

• Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
• Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
• Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.  
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with cross-functional teams to improve processes and optimize the customer experience. 
• Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks. 
• Additioanl duties as assigned. 

Who You Are:

• Customer Focus - Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction. 
• Results Oriented - Driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.  
• Communication - Articulate and empathetic communicator who can convey information clearly and effectively across various channels. 
• Problem Solving - Analytical thinker with the ability to identify issues, evaluate options, and implement effective solutions. 
• Attention to Detail - Meticulous and thorough in handling customer inquiries and ensuring accuracy in all tasks. 
• Time Management - Efficiently manages workload and prioritizes tasks to meet or exceed performance targets. 
• Technical Aptitude - Ability to navigate through computer programs with ease. 
• Judgment and Decision-making - Ability to exercise sound judgment in decision-making, consistently aligning actions with established company policies and procedures. 

What You've Done:

• Proven experience in customer service or a related role (1+ years preferred)
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to type a minimum of 23 words per minute.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience working in a performance-driven culture is a plus.
• Proficiency in the English language required; additional language proficiencies preferred  
• Certification in customer service or relevant training programs is desirable. 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment