General Manager

General information

Name General Manager Ref # 53127 Date Friday, August 29, 2025 Full / Part Time Full Time

Description & Requirements

General Manager: Be at the Heart of Aged Care

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking two Relieving General Managers for our Bupa Care Homes & Villages across New Zealand. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. With 40 care homes and 36 retirement villages across Bupa NZ, you can make a true impact.

This Relieving General Manager will ensure that person-centred care is always at the focus of what we do. You will be tasked with temporarily managing a care home & village site in a variety of assignments (from weeks to months), meeting commercial targets, and managing and developing your teams across each location. This is a full time, permanent position where you will travel the country for various lengths of time at a particular site. 

We are seeking one candidate to be based in Christchurch, and the other Reliever will be based ideally in Wellington or the North Island. 

Where You’ll Make an Impact:

Reporting to the Operations Manager, your key responsibilities will include:

• Single site management structure across both the care home and retirement village sites.
• Achieving sales, occupancy, and financial targets while managing your budget.
• Recruit, retain, and lead your team, while facilitating the development of their careers.
• Support and lead your team to provide exceptional, seamless person-centred care to the residents and their families.
• Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
• Be on a regional shared, on-call roster with other managers, being available by phone for 1 week out of 7 weeks.
• Provide seamless person-centred care to the residents and their families.

What about you?

You will have a passion for people, a collaborative, engaging, and empathetic communication style, alongside a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families. 

• Sound experience as a business manager with an aged care background.
• You will be someone who enjoys walking the floor, helping where needed and providing support to your team, residents, and their families.
• Ability to go into new environments and adapt your leadership style to suit the needs of the site.
• Experience leading and coaching large teams while promoting development opportunities.
• Financial and budget management experience.
• Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
• Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
• Experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents, and families.
• Resilience, adaptability, with a caring attitude to residents, employees, and visitors.