General Manager I

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $97,177.00-$138,917.00

YOUR ROLE

CEVA Logistics is looking to hire an Operations General Manager located in Rancho Cucamonga, CA. The GM is Accountable for leading, directing and managing all aspects of a high-volume supply chain logistics operation to ensure consistent high level service quality and customer satisfaction, profitability, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines.  The GM is a leader, who models and acts in accordance with our guiding principles and core values and leads by example. Pay range: 

WHAT ARE YOU GOING TO DO?

• Lead, direct and manage a high-volume logistics/supply chain operation to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost-efficient operation in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending matters with the customer.
• Ensure customer contract requirements are understood and utilized to meet business expectations.
• Manage periodic process reviews for each client.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
• Maintain performance statistics and ensure accurate record keeping of all operational documents.
• Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Work with senior management to develop a business plan and goals for the facility.  
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for the facility.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Manage revenue and expenses to budget constraints.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and