General Manager/Center Leader for Kids Program

Replies within 24 hours Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.
General Manager Position Summary At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, you’ll be directly responsible for cultivating a culture of business growth, development, and excellence — empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member attrition. 
We have an immediate need for a high-energy, hyper-organized, data-driven, detail-oriented General Manager (GM) who is as obsessed with driving sales as they are delighting members and families. The GM is the leader of the center and will report directly to the Area Developers. If you’re ready to take on a role where your leadership and proactive approach creates a lasting impact on kids, families, and team members, we invite you to keep reading!
We Offer

• Competitive salary plus generous bonus and incentive opportunities with uncapped earning potential 
• Flexible schedule
• Retirement plan option (simple IRA with 3% match)
• Access to competitively priced health insurance programs 
• Complimentary uniform and apparel
• Paid time off, flexible time off 
• One complimentary membership
• Discounted and/or complimentary camps and other events
• Continuing education inclusive of paid leadership training at KidStrong headquarters 
• Generous discounts on branded apparel
• Opportunities for career growth and advancement

Minimum Qualifications

• 5 years membership sales experience within a fitness environment or within a kids’ program setting 
• 3 years people management and development experience with 3+ direct reports 
• 7+ years customer service and sales experience with a proven track record of meeting and exceeding sales goals, business KPIs, and other metrics set forth by ownership or senior leadership 
• 2+ years recruiting, hiring and performance management experience while managing a team 
• 2+ years working with kids, aged walking through 11 years old in a school, sports, daycare, camp, or similar environment (MUST LOVE WORKING WITH KIDS!)
• Data-driven mindset with former P&L management and responsibility 
• Experience with various technology systems and the ability to multi-task in a fast-paced, agile work environment
• Expert in scheduling shift-based team using a scheduling tool to meet center needs 
• Ability to easily use Google Workplace tools (Google calendar, mail, drive, docs, sheets, slides, etc.)
• Comfortable speaking to parents/guardians regarding a variety of topics
• Proven experience leading grassroots marketing efforts and track record of building community partnerships
• Experience with conducting lead management efforts within CRM platform
• A genuine desire to lead outbound sales efforts via phone calls, texts, grassroots marketing efforts and other methods - all ideas are welcome and BEST IDEA WINS at KidStrong!
• A passion for developing team members and providing professional development and growth opportunities 
• Ability to plan 6-12 months out and work backwards while following that plan and making adjustments along the way - the ability to prioritize and pivot is key!

Preferred Qualifications

• Membership sales and team leadership experience within a franchise business 
  • Preference will be given to candidates who have led a team within a single unit or multi-unit kids franchise business 
• Experience with a CRM platform such as HubSpot, Salesforce, Glofox or a related platform
• Proficiency with global communication tool such as Slack, Microsoft Teams or similar tool 

What You’ll Be Doing*
CENTER OPERATIONS 

• Understand/report on the center's key KPIs and financials to make informed and responsible business decisions. 
• Delegate center tasks amongst the center team to ensure consistent execution. 
• Build and maintain re