Front Desk Support - Full Time

Description

Here at North Star Aviation, we are looking for a friendly and energetic individual to join our team as a Full-Time Front Desk support worker.  The hours will be from 8am - 4pm Monday - Friday. 

Purpose:

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, or providing information to callers. Proctor PSI tests. Due to PSI/PAN rules and regulations, employee must be a United States citizen. 

Tasks

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Administer both FAA and non-FAA tests through PSI/PAN
• Record Keeping of times for aircraft, schedules of students, and lessons conducted.
• Coordinate between financial officers and the daily operations of flight instructors and their students. 
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Open, read, route, and distribute incoming mail or other materials and answer routine letters.
• Complete forms in accordance with company procedures.
• Manage projects or contribute to committee or teamwork.
• Mail newsletters, promotional material, or other information.
• Order and dispense supplies.
• Provide services to customers, such as order placement or account information.
• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
• Use computers for various applications, such as database management or word processing.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
• Clean terminal in coordination with standard cleaning procedures. 
• Perform other duties and tasks as deemed necessary by management in relationship to the tasks listed above.

Requirements

Knowledge:

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Education:

High School Diploma (or GED or High School Equivalence Certificate)