Front Desk Specialist

Job DetailsLevel: EntryJob Location: MSO MOSA 430 1410 - Middletown, CT 06457Position Type: Full TimeEducation Level: High School or EquivalentSalary Range: $18.85 - $23.55 HourlyTravel Percentage: Some travel between company locationsJob Shift: DayJob Category: Customer ServiceWho we are:  

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. 

What you’ll do:  

Responsibilities/Duties:  



Manage patient check-in and check-out, ensuring accurate data entry 





Complete full patient registration 





Educate and provide patients with office and billing policies and insurance participation 





Ensure that necessary forms are completed and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers) 





Collect and verify patient insurance details, confirm eligibility, and process any co-pays and/or balances at time of service 





Submit daily payment collection reports 





Schedule follow up appointments, document cancelled or rescheduled appointments 





Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization 





Provide outstanding customer service and assistance to patients  





Answer phones, take messages, direct calls to appropriate department or staff 





Manage record requests and releases in collaboration with Medical Records Department  





Open and close office as needed 





Maintain a professional and respectful work environment through positive interactions with patients, physicians, and colleagues. 





All other duties as assigned 


QualificationsWho you are: 

Qualifications:  



High school Diploma or equivalent. 





Previous knowledge of check-in and check-out process.   





Knowledge of Insurance policies and procedures.   





Excellent verbal and written communication skills. 





Ability to multi-task, manage time, has strong customer service skills, and is reliable. 



What we offer:  



Excellent growth and advancement opportunities  





Dynamic environment  





Access to a diverse network of practitioners  





Broad infrastructure of tools and programs to enhance the employee experience     





Competitive Compensation  





Generous PTO   





Benefits package: health, dental, vision, 401(k), etc.  



 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).