Food Beverage & Retail Supervisor

Description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

AutoCamp is seeking a Food & Beverage Supervisor. This role helps to create an exceptional guest experience and will partner with all other departments on property.  They are also responsible for ordering and inventory of supplies. The Food & Beverage Retail Supervisor will respond to inquiries and problems in an efficient, courteous, and professional manner to ensure total guest delight. Applicants must be available evenings and weekends and must be legally able to serve alcohol.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

• Greet and welcome guests by speaking in a warm, friendly, and courteous manner. 
• Provide service of all food and beverage programs in an efficient and friendly manner, and in accordance with Autocamp’s policies.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving. 
• Provide delivery of guest-requested items.
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Place orders for all food, beverage, and retail products from qualified vendors.
• Receive and secure orders.
• Properly label & date according to comply with applicable state and federal regulations. 
• Review, code, approve, and submit invoices to AutoCamp’s Accounts Payable.
• Manage monthly inventory: must be available on the 1st of every month.  
• Resolve guest complaints and assist with inquiries that relate to Autocamp’s services, events, directions, local attractions, etc.
• Assist in solving guest billing discrepancies.
• Ensure that food & beverage, retail offerings are on brand and within budget guidelines
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Review daily sales reports, and ensure all transactions have been accounted for. Report all tips.
• Communicate with department leads and supervisors about daily audits and controls so all are informed about proper procedures. 
• Participate in all conference calls as required.
• Support the Guest Experience Operation and assist at the Front Desk when needed.
• Support GEPM with event execution as needed. 
• Perform any other duties as requested by the Manager.

Competencies

• A passion for the great outdoors.
• Ability and comfort in working with cloud-based applications; knowledge of Google Suite products preferred.
• Strong relational skills 
• Thoroughness and an attention to detail
• Excellent and attentive customer service
• Must be a MacGyver, and able to find solutions when issues arise.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets and scanners, and fax machines. Additionally, kitchen equipment: dishwashers, turbo chef, coffee makers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The role requires the ability to move and lift up to 25 lbs and bend, twist, stoop, kneel, crouch, squat, and reach overhead.  

Position Type and Expected Hours of Work

This position may be full-time or part-time, requires days/evenings/Holidays/ weekend work, and may require overtime.