Finance Operations and Program Lead

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We are seeking a Finance Operations and Program Lead . The leader in this role will be the engine behind our most critical financial and operational initiatives. Reporting directly to the VP of Finance Operations, you will bridge the gap between high-level strategy and granular execution, ensuring that our Quote-to-Cash (Q2C) processes, system implementations, and cross-functional rollouts are executed with precision.  You will serve as a strategic bridge between Finance Operations and the broader organization (Sales, Services, Pricing & Packaging), frequently acting as the primary delegate for Finance leadership in cross-functional program steering. This role requires a unique blend of CRM and ERP systems knowledge, process design, and executive communication.

What You'll Need:

• In this hybrid role, you will lead internal projects, partner with IT as the subject matter expert and lead tester, drive operational efficiencies, and operate as an extension of the VP of Finance Operations.
• You will be part process architect, designing the work-back plans for Finance initiatives; part investigator, digging into data and requirements; and part diplomat, alignment-building across Finance, Business Applications, and cross-functional partners.
• You will collaborate closely with Business Analysts and Program Directors from IT on development projects, while directly managing and executing internal (non-IT related) projects for the Finance team.
• The breadth of responsibility spans the entire lifecycle from initial quotes in Salesforce CPQ through to cash collections and commissions payment.
• The ideal candidate will have experience working in all aspects of this lifecycle, proven problem solving expertise, developing business process improvements, leading finance operations, and delivering QBRs, OKRs and other operational metrics to ELT level executives.
• Responsible for developing and measuring KPI’s,  OKRs, and writing business requirements with measurable results.
• Maintain and develop metrics to be leveraged across finance operations that ensure our collective success. Provide insights to help develop the “right” metrics for continued improvement.
• Manage the roll-up of Finance Operations OKRs and support the CFO’s reporting on company-wide initiatives.
• Prepare and present program status updates and operational reporting for Finance leadership and the CFO.
• Facilitate Quarterly Business Reviews (QBRs), highlighting achievements and demonstrating a mindset of continuous improvement by uncovering areas of opportunity to further improve the team or the team metrics.
• Provide weekly status reports for open projects and initiatives to the VP and staff.