Senior Director QMS/Compliance Supply Chain In-Market Quality

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Role Summary:

The Senior Director, QMS & Compliance provides enterprise-level leadership and strategic direction for Quality Management System (QMS) governance, GMP/GDP compliance oversight, and Global Product Quality Complaints across the Supply Chain & In-Market Quality (SCIMQ) organization. The role is accountable for ensuring sustained regulatory compliance, inspection readiness, and effective quality risk management across global clinical and commercial logistics, supply chain and market operations.

This position operates at a senior enterprise leadership level with material impact on patient safety, product supply continuity, regulatory outcomes, and business performance. The role serves as a single point of accountability for QMS effectiveness and compliance governance across SCIMQ.

Key Responsibilities and Major Duties:

• Set organisational-level strategy and direction for QMS governance, GMP/GDP compliance oversight, and Global Product Quality Complaints.
• Ensure the design, implementation, maintenance, and continuous improvement of Supply Chain and In-Market & Global Complaints Quality Management Systems aligned with BMS global standards and regulatory expectations.
• Maintain end-to-end accountability for clinical and commercial GMP complaints, including investigation quality, escalation, trending, signal detection, and inspection readiness.
• Establish and oversee governance mechanisms to monitor quality performance, compliance metrics, and emerging risks across SCIMQ.
• Represent SCIMQ Quality at senior leadership forums, Quality Councils, and governance bodies, providing authoritative quality risk and compliance insights.
• Lead inspection readiness strategy and execution and act as a senior quality leader during Health Authority inspections and global internal audits.
• Provide executive-level subject matter expertise for core quality processes including change control, deviations, investigations, CAPA, training, documentation, data governance, and regulatory surveillance.

The Senior Director is expected to operate proactively, anticipating regulatory and compliance risks, driving preventive actions, and ensuring the organization remains inspection-ready at all times.

(Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned)

Leadership, People Management, and Organizational Accountability:

The Senior Director, QMS & Compliance, leads a global organization of directors, managers, and senior quality professionals. The role is accountable for organizational design, workforce planning, leadership development, succession planning, and performance management aligned to enterprise and SCIMQ strategy.

This role fosters a culture of accountability, continuous improvement, ethical decision-making, and inclusion. The Senior Director ensures teams possess the required capabilities to meet evolving regulatory expectations and business needs.

Supervisory Responsibility:

Operates with broad autonomy and strategic oversight. Leads through subordinate leaders and senior professionals. Accountable for hiring, development, performance evaluation, coaching, and talent succession planning.

Decision Making Authority:

Exercises significant independent judgment in establishing strategy, approving quality and compliance decisions, and influencing company policies and procedures. Decisions have enterprise-wide impact and may materially affect regulatory compliance, product supply, financial performance, and corporate reputation.

Designee Responsibilities:

This position can be a designee for the Vice President, Supply Chain & In-Marke