Senior Operations Storage Management Specialist @MarshTech

Company:

Marsh

Description:

As a Senior Operations Storage Management Specialist  in Marsh Tech storage operations group, this position will be responsible for providing support services related to the implementation, maintenance and support operations of the storage infrastructure. This will include day-to-day management, project related assistance and providing specialist support & consultation for the storage services offered.

We will count on you to:

• Support critical storage technologies and associated applications across multiple vendors including and not limited to Dell EMC, NetApp, INFINIDAT and Cisco storage environments
• Good knowledge on Cloud with AWS and Azure. Oracle cloud knowledge is a plus.
• Good scripting skills and the ability to enhance and update existing scripts.
• Work to ITIL best practices in regard to incident management, change management, configuration and problem management. Attend relevant service review meetings as required to represent the storage team.
• Manage services to SLA. Ensure all severity 1 issues are acted on to SLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution. Prepare root cause analysis as required and present as appropriate.
• Participate in on-call rotation for out of hours support related to supporting storage infrastructure globally. Flexible to work during different days/times in the week as needed.
• Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner.
• Participate in vendor service review to ensure that they are attaining agreed service levels.
• Estimate, Plan and Lead internal small to medium sized projects or represent the storage team on parts of larger projects, organizing the owned work effectively and providing technical/competency leadership to others.
• Manage advanced technical issues escalated from technical peers for problem resolution.
• Create, modify and publish process and procedural documentation.
• Perform installations, patch & code upgrades, capacity planning and performance tuning through approved Change Management mechanisms of the Storage Assets globally.
• Maintain and monitor compliance to corporate security policies. Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately.
• Identify and implement process improvements including automation where appropriate.
• Support application Disaster Recovery tests.

What you need to have:

• Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience.
• 5-7 years hands on experience in a technical storage infrastructure operational role
• Technical understanding of storage technologies including but not limited to
  • Dell EMC: PMAX and associated management tools
  • NetApp: CDOT, Operations Manager, OCUM, OnCommand Insight
  • Cisco: MDS9700s, Cisco NMDC tool
  • Infinidat: Block storage devices
  • Cloud Technologies including AWS, Azure and Oracle Cloud. Expert knowledge on FSx for OnTap and Azure File services.
• Excellent communication skill required, both written and verbal.
• Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency.
• Ability to actively troubleshoot incidents and escalate appropriate.
• Understanding of ITIL and ISO operating guidelines, certification in ITIL preferred.
• Proven ability of process development and good understanding of service delivery principles.
• Hands-on experience supporting multi-platform storage environments.
• Demonstrate ability to succeed in a large global company with a complex IT environment.
• Ability to manage own workload and deliver results in fast paced, demanding environment with changing priorities.
• Ability to work collaboratively in a globally dispersed team.

What makes you stand out:

• Expert in Storage provisioning, Storage reclaims and Storage capacity analysis on storage systems.
• Proven ability in scripting & implementation of automation to reduce manual effort using scripting languages such as PowerShell, Python, Bash, Perl or others.

Why join our team:

• We help you be your be