Shelter Support Staff - Multiple Levels, All Shifts

Who We Are:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

Position Summary:

• Job Title: Bilingual Shelter Support Staff (Position requires Immediate Start)
• Full Time or Part Time: Full Time
• Temporary/Seasonal/Regular: Temporary
• Compensation: $25-35/hour depending on position level and shift
• Travel/Location: On-Site Denver, Colorado - Day, Swing, Night

Mission of Role/Position Summary:

The Shelter Support Staff member provides coordination and administrative support for shelter operation. The Shelter Support Staff will demonstrate high empathy and work with appropriate parties and staff to accomplish established objectives. This role will be critical in meeting the needs of the operation and migrant population it serves. This position requires excellent relationship-building and collaboration skills and must be bilingual.

Responsibilities:

• Provide services as needed for migrant sheltering including check-in, tours, rules and guidelines.
• Monitor the premises on a regular basis and report any concerns and resolve guest or logistical concerns.
• Liaise with partnering agencies and ensure all policies and procedures and safety protocols are followed.
• Actively participate in team and client meetings and provide regular updates.
• Assist in overseeing the day-to-day running of the shelter in assigned areas including supplies, meals and basic needs.
• Report progress, updates, issues and concerns to appropriate stakeholders.
• Ensure that all program policies and rules are implemented fairly and consistently.
• Maintain familiarity with state and local government/policies and laws.
• Ensure COVID and other infection control protocols are adhered to on-site.
• Quickly process and manage a constantly evolving environment, including operational procedures.
• Assist in and/or coordinate the development and revision of procedure and processes as needed.
• Maintain guest arrivals list and other updated, accurate reporting in the database.
• Request support, supplies, and equipment through designated channels.
• Ensure proper shelter identification is worn when conducting shelter and operation work by all on-site.
• Seek guidance from supervisor as necessary and appropriate.
• Maintain a professional appearance and attitude.
• All other duties as assigned.

Knowledge Skills and Abilities

• Bilingual in (Spanish/English and able to read, write, and speak proficiently in both Spanish and English.
• Ability to engage, embrace, and celebrate the culture, ethnic diversity, and community values.
• Must be able and willing to perform well in a stressful environment and assist team in maintaining a collaborative, supportive workplace.
• Experience with following and executing program protocols.
• High degree of empathy.
• Comfortability with quick pivots/adjustments in program processes.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software, strong Excel skill is preferred.
• Outstanding organization and ability to work independently in fast paced environment.

Work Environment

• Client site.
• Work may require work in austere locations and various weather conditions.
• All ACDC positions require travel to client sites or for emergency activations/deployments, as requested.

• Must be 18 years of age or older.
• Must pass company and any applicable client background check and reference check upon offer of employment.
• Eligibility to work in the United States is required.

Requirements

Experience/Education Required :

• Bilingual in Spanish/English (or other language commonly spoken at the shelter) preferred.
• High school diploma, GED or equivalent.
• Experience working or volunteering in a Shelter. Emergency Management Experience is a plus.
• Previous experience working in customer service is required.
• Sensitivity to cultural differences present and strong desire to help an