Chicago Assembly FCSD PVT Resident

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position….

The Chicago FCSD PVT Resident is located in the Chicago Assembly Plant PVT Office and reports to the FCSD PVT Manager.  Primary responsibilities include proactively identifying service risks on the plant vehicle line(s) during Launch / L-TIS and working urgently to enable Dealer capability to fix vehicles right the first time without Ford assistance. Position will be full time onsite in plant environment.  Position will have opportunities to travel to support product investigations as necessary.  

This position is located in Chicago, IL and is onsite. 

In this role, you’ll: 

• Identify product Quality concerns during Launch and L-TIS that present a risk to customer satisfaction, unnecessary warranty expense, vehicle off-road, and RAV. 
• Pre-launch proactively review cases in JIRA / Automated Issues Management (AIMS) and evaluate concern severity, risk of concern being present in the field, and current Dealer capability to diagnose and repair service risks identified. 
• Investigate Masked codes approved by the enterprise and communicate to dealers as needed.
• Spearhead preemptive service repair readiness actions by coordinating Parts & Software availability, publishing awareness messages and TSBs. 
• Be the face of FCSD to the PVT.  Become immersed with other PVT residents, engineers, and New Model Launch Teams.  Represent FCSD in EWRT’s, CCPAT’s, Hard Rocks, meetings, etc. 
• Monitor Onsite Modification programs (OSM) and Plant Stop Ship/Builds to identify potential service risks and proactively coordinate service readiness and/or communications to Dealers.
• Support Plant Vehicle Team (PVT) Early Concern Binning (ECB) reviews to identify service concern trends sooner. 
• Support Supervisor to execute the Early Dealer Feedback process following major launches.
• Represent FCSD at CCPAT/EWRT (Rapid Hub) with GCQIS / Service data.  Ensure detections and other service pain points are managed on CCPAT Tracker.     
• Utilize GCQIS Concern Management to manage and track service concerns identified.
• Work with Design for Service counterparts to develop relationships and processes for hand-off after key milestones (e.g., <LR>, other)
• Liaise with Core CIDR Team to develop relationships and strategically / efficiently hand-off after LTIS / Launches (e.g., 90 / 120 / 180 days post-OKTB). 
• Leverage Emerging Concern and QSF processes to accelerate service solutions with key stakeholders. 
• Ensure hard rocks and concerns that require leadership assistance are smartly escalated to the Supervisor.
• Utilize and develop proficiencies in data systems such as but not limited to: AIMS, QED, BSAQ, JIRA, GSAR, GCQIS and test fleet data to identify potential service risks. 

You'll have: 

• Bachelor of Science in Automotive Technology (or equivalent) required
• Proficiency with Ford Databases (GCQIS, WERS, MMP, GSAR, TWAS) required
• Automotive Service technical experience required 
• Strong verbal communication, technical writing, and presentation skills are a must
• Capacity to effectively manage multiple tasks

Even better, if you have: 

• Dealer Employment experience (fixed operations) desired 
• FCSD field experience desired 
• Knowledge of Product Development process and structure desired
• Adapt quickly to supporting ad-hoc projects

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, pa