Dispute Resolution Specialist – Chicago Based

<p></p> <p> </p> <ul> <li><strong>Job Title</strong>: Dispute Resolution Specialist</li> <li><strong>Location</strong>: Chicago</li> <li><strong>Job Type</strong>: Full-Time</li> <li><strong>Visa Sponsorship:</strong> This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.</li> </ul> <p></p> <p></p> <h3><strong>About Rocket Travel by Agoda</strong></h3> <p>Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, <a href="http://rocketmiles.com/">rocketmiles.com</a>. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms.  We help our partners develop successful <a href="https://www.rockettravel.com/blog-articles/go-to-market-strategy">go-to-market strategies</a> through <a href="https://www.rockettravel.com/blog-articles/the-travel-marketing-expertise-that-supports-our-partnerships">marketing expertise</a> and <a href="https://www.rockettravel.com/blog-articles/digging-into-data">data to support their overall growth</a>. </p> <p>We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers. </p> <p>Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams. </p> <p> </p> <p></p> <p><strong>Position Overview</strong></p> <p>Rocket Travel by Agoda is seeking a detail-oriented and highly organized Dispute Resolution Specialist to join our team in the Chicago office. This role is responsible for managing incoming chargebacks, investigating dispute causes, preparing rebuttal documentation, and ensuring timely responses in accordance with card network and payment processor regulations.</p&gt