Director of IT

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview:

The Director of IT (HR, Legal, and RE) is a key leadership role responsible for overseeing the development, implementation, and management of Dutch Bros' enterprise application systems for the business areas of HR, Legal and Real Estate & Site selection. This position will drive the digital transformation of our internal processes, ensuring our systems effectively support business operations and growth objectives. The role collaborates closely with cross-functional teams to deliver solutions that enhance operational efficiency and provide a solid foundation for long-term success.

Job Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, required. A Master’s degree is preferred.

• Minimum 10 years of experience in IT or business applications, with at least 5 years in a leadership role overseeing back-office or corporate applications.

• Extensive experience with ERP (e.g., Oracle, SAP, NetSuite) and HRIS systems (e.g., Workday, ADP).

• Strong understanding of back-office processes, including finance, Legal,  and HR operations.

• Proven track record of leading and delivering large-scale system implementations and integrations.

• Experience in Project and Program management methodologies. 

• Experience in leveraging machine and robotic process automations to gain operational efficiency. 

• Experience with methodologies such as Lean, Six Sigma, or similar frameworks to optimize processes

• Excellent leadership and team management skills, with experience developing high-performance teams.

• Expert-level experience in managing vendors, especially SaaS providers and third-party service providers.

• Strong financial acumen, with experience managing budgets and financial forecasting for enterprise applications.

Location Requirement: 

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Strategic Leadership:

• Develop and execute a comprehensive strategy for Dutch Bros' enterprise application landscape, including, HR, Legal and Real Estate, and other core corporate systems.

• Partner with senior leadership and business stakeholders to identify needs, translate them into technical solutions, and create an actionable roadmap for system enhancements and innovations.

• Continuously assess and improve business processes supported by corporate applications to ensure operational efficiency and scalability.

Team Management and Development:

• Lead, mentor, and manage a high-performing team.

• Foster a collaborative culture focused on professional growth, continuous improvement, and operational excellence.

• Oversee workforce planning, recruitment, and professional development to build a strong and capable team.

Project Oversight and Execution:

• Oversee the planning, execution, and delivery of enterprise application projects, ensuring they meet deadlines, stay within budget, and achieve scope objectives.

• Partner with the IT PMO to ensure projects align with Dutch Bros' long-term business strategy and operational needs.

• Implement project management best practices, including risk management, resource allocation, and quality assurance.

System Integration and Optimization:

• Ensure the seamless integration and performance of corporate applications, optimizing cross-functional workflows and data management.

• Drive alignment between business processes and technology solutions, leveraging automation and best practices to enhance efficiency.

• Manage key vendor relationships, ensuring service level agreements (SLAs) are met and contracts deliver optimal value for Dutch Bros.

Operational Excellence and Continuous Improvement:

• Ensure the reliability