Sr. Program Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports the business group by providing senior-level business support for Professional Services including budget management, compliance, contract assistance, and operational oversight. It manages complex budgets, ensures regulatory compliance, and oversees day-to-day business processes and quality standards. The role coordinates cross-functional teams to deliver new or upgraded products and services while managing program risks and changes. Success is measured by effective budget control, compliance adherence, timely program delivery, and partner satisfaction.

Responsibilities:

Develop project plans and schedules with budget oversight to ensure timely and cost-effective program delivery

• Coordinate cross-functional teams to support new product and service launches

Ensure implementation readiness by aligning installation and professional services requirements with program timelines

• Ensure implementation readiness by aligning installation and professional services requirements with program timelines

Implement process controls to maintain department compliance with corporate and regulatory standards

• Oversee operational workflows to ensure quality and consistency
• Support adherence to standardized processes for installation activities

Manage contracts and vendor relationships, acting as liaison between management and external partners

• Support vendor onboarding, performance tracking, and issue resolution
• Coordinate vendor-supported installation activities to ensure alignment with program delivery requirements

Create and lead project and cross-functional teams, providing statistical and status reporting to stakeholders

• Provide status reporting and performance insights to stakeholders
• Communicate installation program readiness status, including risks, and dependencies

Manage program changes and risks by evaluating impacts and promoting best practices for continuous improvement

• Drive continuous improvement initiatives across program delivery
• Identify process improvements related to installation efficiency
• Also responsible for other duties/projects as assigned by business management as needed

Qualifications:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience; Acceptable areas of study include Business, Finance, Economics, Sales or related field
• 4-7 years Experience in organizational programs, project management or related area.
• 2-4 years Supervisory or program management experience.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $83,500 - $150,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ353859&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid