Associate Customer Experience Manager - Princeton, Nj

Associate Customer Experience Manager

Princeton, NJ, US

Hybrid

Band: G

 

 

We currently have an immediate opportunity for an Associate Manager, Customer Experience (CX) within the North American Regional Supply Chain Perfumery team.  The objective of this role is to lead the CX team and delivery while further enhancing your leadership and people management skills.

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

 

Your Key Responsibilities

• Lead, coach, and develop a team of customer experience specialists to drive delivery of exceptional customer service​
• Develop strong internal/external collaborative customer relationships ensuring an evolution of customers satisfaction and leadership on action plans
• Ensure order book management delivering on company revenue goals and supporting forecast improvements via collaboration
• Break down and execute CX strategy ensuring CX team engagement, process adoption and routines​ while adhering to quality, safety, and compliance standards for E2E execution
• Understand and utilize data to optimize performance and drive continuous improvement (workload management, process adherence, etc.)​
• Develop leadership skills to support the growth of the team and organization

 

We bring

• Sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
• A firm belief that working together with our customers is the key to achieving great things;
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• We offer competitive pay, career growth opportunities, and outstanding benefit programs

 

You bring

• Bachelor’s degree preferred in supply chain management, logistics, bus