Director, US Health and Welfare Benefits

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Benefits COE is seeking a US Benefits leader with extensive knowledge and experience in leading and driving the US Health and Welfare (H&W) benefits strategy and end-to-end delivery. The Director, US Benefits is responsible for strategy, design, operational delivery and team leadership for the US H&W teams. Programs include medical, dental, vision, life and accident insurance, time off, disability, and all other voluntary benefits available to US employees. This role is accountable to lead and drive how we deliver our US H&W programs in an operationally effective, financially prudent, legally compliant, competitive, and innovative way. 

Reporting to the Senior Director, North America Benefits, the Director, US H&W Benefits is accountable for delivery of all in scope benefits elements, including program and vendor management, financial management, compliance and governance, operational delivery and employee experience. 

Key Responsibilities:

• Partner with other leaders within the Global Benefits COE to enable US benefits to be part of a cohesive and aligned function across benefits strategy, delivery and financial management.
• Evolve and deliver a holistic, multi-year US benefits H&W strategy that aligns with overall Visa and People Team (HR) objectives. Bring well thought out recommendations and strategies to senior leadership showing a comprehensive view by program and investment.
• Manage and lead the team responsible for end-to-end delivery of medical, dental, vision, life insurance, absence management, time off, disability, and ancillary programs.  Role will include managing programs.
• Lead and direct external partners and the H&W team through the process of benchmarking and market research and drive the strategy to ensure our benefits offerings remain competitive and attractive to current and potential employees.
• Develop and maintain metrics and key performance indicators (KPIs) to measure the impact and value of in-scope programs.  Prepare regular reports on benefits utilization, costs, and employee satisfaction to inform decision-making by senior leadership.
• Lead and manage benefits vendors and external partners to ensure programs are delivered with the highest service levels and positive employee experience.
• Lead and manage Request for Proposal (RFP) activity for all programs, work with consultants, Visa sourcing and legal to bring recommendations to senior leadership
• Collaborate and partner with the internal People Team shared services and employee relations teams on effective management of employee issues and escalation support.
• Monitor and report on the effectiveness and utilization of in scope benefits programs and bring recommendations to leadership for improvements or modifications.
• Lead and drive audits and assessments and ensure compliance with legal and regulatory requirements and ensure all in scope benefits comply with legislative requirements, such as the Affordable Care Act (ACA), HIPAA, ERISA, FMLA, and other applicable regulations (making timely necessary adjustments to benefits programs and policies).
• Collaborate with legal and compliance teams to develop and maintain documentation and reporting necessary for audits and regulatory filings.
• Develop and implement effective communication strategies that drive engagement and value and educate employees about our benefits programs.
• Prepare and ensure timely distribution of benefits communications, including plan documents, summary plan, descriptions and enrollment materials.
• Lead and mentor a team of benefits professionals, providing guidance, support, and fostering a culture of continuous learning and development.
• Partner with internal finance teams on budgeting, fringe accounting and manage the governance, approval process and reporting for budgeting and funding of in scope benefits.
• Lead ad hoc projects related to H&W benefits assessments and delivery.
• Identify areas for program improvement such as simplification of the policy, enhancements and harmonization.
• Provide benefits leadership and oversight for M&A activity that touches in scope benefit prog