Director, Sales Operations

<p><strong>Overview</strong></p> <p>Esri’s Sales Operations team drives efficiency, scalability, and insight across our enterprise sales organization. As Director of Sales Operations, you lead a team responsible for optimizing processes, tools, forecasting, and performance metrics that empower our sales force to succeed. You are both a strategist and an operator, ensuring operational excellence, enabling growth, and aligning sales execution with business priorities. With deep expertise in enterprise sales and sales operations, you guide decision-making across organizational lines and shape best practices that set the standard for the company.</p> <p><strong>Responsibilities</strong></p> <ul> <li><strong>Strategic Leadership.</strong> Build and lead a high-performing sales operations organization spanning strategy, revenue operations, and business technology. Foster accountability, collaboration, and execution excellence while developing talent and leadership capability.</li> <li><strong>Operational Strategy and Process Design.</strong> Partner with senior leadership to design and optimize cross-functional sales and operational processes across all sales channels. Drive measurable improvements in efficiency, scalability, and alignment to company objectives.</li> <li><strong>Sales Operations Excellence.</strong> Oversee forecasting, reporting, pipeline management, and goal setting to ensure data-driven decisions and predictable performance. Continuously refine processes to meet evolving market and business needs.</li> <li><strong>Technology and Systems Enablement.</strong> Lead the strategy and adoption of CRM and sales technology platforms. Ensure tools and data insights empower sellers, streamline workflows, and accelerate business outcomes.</li> <li><strong>Change Leadership.</strong> Guide organizational and process change with frameworks that engage stakeholders and drive adoption. Align new systems and ways of working to strategic priorities.</li> <li><strong>Strategic Decision-Making.</strong> Assess complex business challenges across functions, balancing risk and opportunity to make timely, high-impact decisions. Delegate effectively while maintaining ownership of outcomes.</li> <li><strong>Cross-Functional Alignment.</strong> Serve as a trusted partner to across Esri. Align initiatives, remove barriers, and drive company-wide collaboration toward shared goals.</li> <li><strong>Performance Insight and Analytics.</strong> Define and communicate key metrics that measure sales effectiveness, operational health, and revenue performance. Lead the creation of reporting frameworks and dashboards that inform executive decisions.</li> <li><strong>Sales Planning and Growth Enablement.&