Director, HR Operations

About Rocket Lawyer   We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.   We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About the Role

The Director of People Operations is a People Team leadership role responsible for setting the strategic direction and ensuring the effective design, implementation, and measurement of People Operations policies, practices, programs, and initiatives across all global locations. This role will oversee the Compensation, Benefits, HRIS, People Data Analytics and Compliance functions and will work closely with the Director of Human Resources and key stakeholders in Finance, IT, and Legal on related programs. This role plays a crucial part in aligning People Ops with the organization's business objectives and fostering a positive workplace culture on a global scale. This position reports to the Global VP of People.

Responsibilities

• Provide leadership and guidance on compensation, benefits, compliance practices, and systems, ensuring a unified and consistent approach to People Ops practices across all regions.
• Collaborate with executive leadership to align People Operation strategies with overall business objectives.
• Oversee and optimize People Operations on a global scale, ensuring efficiency and compliance with relevant laws and regulations in all regions.
• Prioritize process efficiency and effectiveness across all areas of People Operations.
• Develop impactful people data analytics and resource allocation reporting practices.
• Set global People policies, procedures, and best practices while accommodating local variations where necessary.
• Manage global pay strategies, including designing and implementing competitive salary and equity ranges, bonus programs, and other rewards programs. Ensure Rocket Lawyer is in pay compliance in the areas where we employ talent.
• Regularly review and improve, where needed, our employee benefits, leave and other wellness policies and programs to ensure we are competitive in our market in attracting and retaining talent.
• Oversee HR technology systems and solutions, including HRIS and reporting tools, to support global People Operations.
• Utilize data analytics to make informed decisions, track key People metrics, and identify areas for improvement.
• Ensure compliance with all regions' labor laws, regulations, and employment practices, working closely with legal and compliance teams.
• Manage global employment contracts and agreements, ensuring consistency and legal compliance.
• Support the People Operations aspects of international expansion efforts and mergers and acquisitions, including due diligence, integration, and alignment of People practices.
• Develop and manage the People Operations budget, ensuring cost-effective utilization of resources.
• Allocate resources strategically to support HR initiatives and global HR operations.
• Maintain effective communication with senior leadership, department heads, HR leaders, and other stakeholders to ensure People Ops strategies align with organizational goals.
• Help lead HR efforts during organizational change or crisis, providing guidance, support, and effective communication to employees.
• Stay updated on industry trends, best practices, and changes in HR regulations and share knowledge with the People team.
• Pursue continuous professional development to enhance leadership skills and People Ops expertise.

Requirements

• Ten+ years of experience in the People Operations field and at least five years in a senior leadership role.
• Bachelor's degree in Business, Human Resources, Industrial/Organizational Psychology, or a related field from an accredited institution (preferred).
• HR certification (e.g., SHRM-SCP, SPHR) is a plus.
• Demonstrated success leading system and process change and transformation initiatives by winning the respect of peers and teams and leveraging positive influence skills.
• Experience successfully leading a People Operations function in companies experiencing growth organically and through acquisition.
• Experience developing and implementing competitive compensation and benefits programs.
• Expert on HR systems and reporting.
• A record of success in driving people operations po