Digital Accounts Manager

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. If you’re ready to lead digital innovation that shapes how members engage with their finances, apply today for the Digital Accounts Manager role!

As the Digital Accounts Manager, you will lead the strategy and development of digital-first deposit products and member experiences. You will design and optimize digital journeys, from member acquisition and account opening to funding and everyday account use. Leveraging your expertise in digital onboarding, fraud prevention, and compliance, you will help grow deposits responsibly and efficiently. You will also manage a talented team of Digital Accounts Specialists and Onboarding Specialists while partnering closely with Marketing to drive campaigns that attract and engage new and existing members.

Your Role in Our Mission:

• Designs and manages the digital experience for new member onboarding, funding, and day-to-day engagement across multiple member segments.
• Implements effective strategies to monitor and prevent digital account fraud and reduce risk exposure.
• Leverages member insights to inform new features and user experience improvements.
• Manages Digital Accounts team to ensure high quality member service, deposit and membership goals are achieved.
• Collaborates with Marketing on member acquisition, onboarding campaigns, and cross-sell flows.
• Coordinates outreach efforts to cross sell products and services to members within the Digital Member Portfolio.
• Uses data and reporting to stay current on trends with digital account/membership and to make data driven decisions.
• Maintains knowledge of the external market conditions and suggests new technology to improve the member experience across channels.
• Leads the product roadmap for digital deposit products.
• Leads and/or support projects, including system testing, in alignment with department objectives.
• Assists VP Digital Sales and Service with budgeting, operational planning, business continuity planning, and audit response as needed.
• Assists in strategic planning for the department to promote desired goals.
• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

• Bachelor’s Degree plus 4-5 years of related experience or equivalent combination of education and experience.
• Strong problem-solving, business analysis, and troubleshooting skills.
• Deep knowledge of digital account opening, onboarding, fraud prevention, and compliance standards.
• Proven leadership skills with experience managing and developing teams.
• Excellent communication skills; able to convey ideas clearly and listen actively.
• Commitment to acting as a trusted advisor and advocate for members’ financial well-being.

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!