Manager - Consumer & Retail Banking Digital Products (FSI) - Charlotte

Company Description

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Strategy & Management Consulting 

Financial Institutions have drastically changed over the last decade, driven by increased regulatory constraints, diverse competition inside and beyond traditional banking organizations, and emerging technologies reshaping long-standing ecosystems.  Sia’s Financial Services Business Unit provides a comprehensive suite of core capabilities designed to address the diverse and evolving needs of our clients, enabling them to navigate complex challenges, seize new opportunities, and achieve their strategic objectives in an increasingly competitive and dynamic business environment.

Job Description

As a Manager supporting our Consumer & Retail Banking practice, specializing in digital transformation. This role will lead client engagements focused on designing, building, and scaling digital banking experiences across channels (mobile, web, and embedded finance). 

The ideal candidate combines strong product management capabilities with consulting experience and deep knowledge of retail banking (e.g., deposits, lending, payments, customer experience). You will work with leading financial institutions to transform their digital offerings, enhance customer engagement, and support growth of client accounts. 

In this role, you are expected to: 

• Demonstrate Digital Banking Product & Service Expertise: Bring strong working knowledge of digital banking products and capabilities within consumer and retail banking, including mobile and online banking, digital account opening, deposits, payments, cards, lending, customer servicing, authentication, fraud prevention, disputes, alerts, notifications, and self-service journeys. 

• Apply Knowledge of Consumer Banking Products & Operations: Understand how digital banking supports core consumer banking products and operations, including checking and savings, debit and credit cards, bill pay, ACH, wires, complaints, disputes, transaction monitoring, and customer support. 

• Translate Product & Technology Concepts into Business Solutions: Explain digital banking product, technology, and operational concepts in a clear and practical way for business, product, operations, technology, risk, compliance, and customer experience stakeholders. 

• Assess Integration with the Broader Banking Ecosystem: Identify how digital banking capabilities connect with core banking systems, payment rails, , CRM, contact center tools, fraud and identity platforms, data and reporting environments, controls, and legacy technology infrastructure. 

• Navigate Regulatory, Risk & Control Considerations: Understand the regulatory and control environment surrounding digital banking, including custody, recordkeeping, compliance, operational risk, third-party risk, data privacy, resiliency, and governance expectations.  

• Shape Client Solutions & Delivery Approaches: Support clients in defining digital banking product strategies, use cases, business cases, implementation roadmaps, vendor or platform considerations (e.g., Alkami, Bakebase, nCino, Terafina, Fiserv, Plaid, FIS, etc.), pilot design, testing approaches, and adoption plans. 

• Support Business Development: Support management with expansion of client opportunities through account knowledge, cross-selling, proposal development, commercial discussions, and relationship building across new and existing clients. 

• Coach & Develop Teams: Supervise, mentor, and evaluate consultants and managers, set clear goals, provide feedback, address team challenges, and contribute to recruiting and capability-building efforts. 

• Contribute to Firm Leadership: Share knowledge and best practices, support internal initiatives, represent Sia externally, and serve as a role model for consultants through professionalism, ownership, and leadership by example. 

This job description is not intended to be all inclusive. Duties, responsibilities, and qualifications may be added, deleted, or modified at any time based on business needs. 

Qualifications

These qualificatio