Head of Fraud Prevention and Partnership (Fraud & Claims Operations Executive)

About this role:

Wells Fargo is seeking a Head of Fraud Prevention and Partnership (M5) within Fraud and Claims Management.

In this role, you will:

• Provide vision and set direction for execution and management of a risk based fraud and claims program across the enterprise with significant risk and complex regulatory environments in order to achieve long term strategic objectives that impact the organization and management across functions
• Collaborate with cross channel business leaders, as well as legal, audit, and multiple US or non US regulators to develop highly complex strategies and goals
• Provide thought leadership to develop and implement strategic solutions to highly complex and potentially enterprise wide business risks or challenges
• Lead a team of experienced business leaders and develop risk policies, procedures, and controls for fraud and claims business area in order to achieve business objectives
• Collaborate with and influence cross channel business leaders, external community members, including regulators or auditors, law enforcement, elected officials and trade groups

Required Qualifications:

• 8+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years management experience

Desired Qualifications:

• Broad fraud experience across policy, strategy and operations roles demonstrated through Financial Industry experience.  Transferrable experience may be considered for expertise in Investigations, AML/KYC and Financial Intelligence roles
• Leadership experience across Fraud Prevention, Detection or Operations roles or related leadership experience
• Ability to manage effectively in a matrixed organization, create a strong collaborative environment, develop partnerships with many business and functional areas across Wells Fargo
• Demonstrated knowledge of key industry vendors, stakeholders and policy bodies that drive industry strategy
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management
• Well versed on regulations such as Reg E, Reg Z, Reg CC, UCC Articles 3&4 and FCRA
• Demonstrated performance in driving improvement in Total Cost of Fraud
• Ability to identify investment needs driven by anticipated shift in the fraud environment across the industry
• Demonstrated ability to reduce the attack surface within Wells Fargo driven by both internal root cause and Industry insights
• Familiarity with the investment planning lifecycle
• Fraud strategy development experience 
• RCSA or Issue Management experience 
• Industry credentials such as Certified Fraud Examiner or Certified Fraud Specialist 
• Media Training 
• Experience interacting with Regulators 
• Data analysis experience 
• Ability to understand and anticipate fraud tactics and trajectory to drive policy and investment approach
• Ability to partner across the Firm to identify and elevate emerging risk as appropriate
• Ability to serve as the authoritative source on emerging threats, industry changes and policy interpretation as it relates to fraud and scams
• Capable of serving on critical industry committees such as Early Warning Services and Bank Policy Institute  

Job Expectations:

• Travel as needed

This role will lead the fraud prevention efforts across all products and channels within Fraud and Claims Management.  This position necessitates a blend of fraud, product and business acumen to assist stakeholders in building their respective portfolios in a safe manner.  This position will have accountability for operating losses and will require the candidate to drive fraud policy, make recommendations on fraud strategy, and assess risk on various products and services.  This role will partner heavily across lines of business, Technology, Finance as well as participate in industry strategy discussions to drive change and innovation throughout the industry.

What You'll Do:

• Lead with Impact: Utilize your 15+ years of broad fraud experience to influence and drive fraud and scam policy within Wells Fargo and represent Wells Fargo on these topics across the industry.
• Innovate and Strategize: Leverage your fraud leadership experience to drive adoption of fraud and scam capabilities and strategize across the Firm how to cost effectively optimize.
• Collaborate and Influence: Work closely with P&L owners to support