Fertility Patient Programs Administrative Coordinator

The Fertility Patient Programs Administrative Coordinator is a high-level administrative role that assists the Fertility Patient Program (FPP) team in many key administrative functions, including: triage of electronic patient communications, registration of patients, contacting newly registered patients and assisting with the scheduling of appointments, creation of patient case files, and general monitoring of patient progress through the FPP reimbursement process. Participation in other projects in support of the Medical Affairs department, as needed. Other duties as assigned by manager.

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

• Monitor shared email account and other designated systems for incoming communications or other information related to FPP patient referrals
• Complete registration of referred patients in the appropriate systems, as instructed by Manager
• Contact newly registered patients with scheduling link or program information; send reminder emails to non-responsive patients and notifications to clinics regarding non-responsive patients
• Schedule patient appointments, as needed (oftentimes across time zones, and languages)
• Respond to incoming communications from patients, clinics, and internal colleagues in a timely manner; address or defer questions as appropriate
• Create patient case files; compile documentation and records provided by clinics and patients in an organized manner 
• Assign cases to review team, per standard operating procedures, as directed by Manager
• Escalate patient and clinic questions, concerns, or complaints to Manager and other internal stakeholders
• Assist Manager and other FPP team members with requests for additional information, including data collection
• Other duties and projects as approved by Manager and/or Department Head 

• High School Diploma required; Bachelor’s Degree highly desired. Willing to consider someone pursuing a degree who demonstrates the level of customer service required in a fast-paced medical setting
• Computer proficiency in Word, Excel, PowerPoint, and Microsoft Outlook. Familiarity with SmartSheet and SharePoint is preferred 
• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Exceptional attention to detail with superior verbal and written communication skills
• Comfortable communicating with patients, doctors, and staff members in a compassionate and professional manner
• Strong problem-solving skills and able to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Ability to handle multiple tasks simultaneously 
• Ability to maintain confidentiality 
• Ability to work effectively from a remote setting and to sit for extended periods of time using computer equipment 

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency e