VP, Product Owner

Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.

Want to know more about how you can be a part of the magic? Here’s what we’re looking for.

The mission of North America (NA) Ingestion domain is to design and operationalize market leading ingestion capabilities at scale across the value chain and distribution channels. We enable our customers to receive faster, accurate quotes & pricing decisions with minimal human touch, while advancing Chubb’s underwriting expertise via automated machine learning models.

As a key part of fulfilling that mission, our CI P&C Ingestion Squad is laser focused on automating NB Submissions Intake thru Technical Rate Target State Process for CI P&C Business. By joining us as our Product Owner, you will have ownership and accountability for end-to-end delivery and enabling achievement of business results. What does that mean for you?  With us, you will create, shape, own and execute the digital product roadmap and vision, conveying to Squad members, platform partners, and operating unit stakeholders. You will lead product to success, including representing voice of the customer with respect to digital product features, and grooming best-in-class product features with analysis of impact vs value. You’ll partner with our stakeholders to define objectives, challenging them to think differently, to be innovative and explore the art of the possible as you drive efforts to build tools that will deliver material growth in new business and agent experience.

More specifically, you will:

• Lead product to overall success according to clearly defined objectives and key results (OKRs) and key performance indicators (KPIs) as part of digital transformation, partnering with program execution and analytics teams to track initiatives and benefit realization
• Observe, learn about, contact, and analyze end users of the product, agnostic of distribution channel or user persona; drive product capabilities to exceed best-in-class market leaders
• Working with Domain Leader, own Squad vision and set priorities to deliver impact to the customer as quickly as possible through on-time delivery of quality releases to market
• Balance cross-functional inputs to set direction for journeys
• Ensure best-in class solutions, design thinking, and customer-centricity from conception to launch
• Deep understanding of Property & Casualty insurance products
• Able to independently evaluate and prioritize agent feedback
• Successfully lead a cross-functional team to deliver high quality and on-time functionality each release
• Work with agents to ensure full resolution to reported defects/issues
• Liaise with Underwriting/Product, Operations, Sales and Claim domain leads to understand product features, objectives, performance on Marketplace
• Track and measure product progress; define KPIs, processes, and metrics to track with process engineer, design engineer, and CX/Value chain analytics platform teams
• Effectively partner with process engineers and analytics teams to design A/B testing for features
• Integrate usability studies and research into product requirements to enhance user satisfaction
• Define, refine, and prioritize user stories/epics/tasks daily including leading interactions with other units
• Facilitate planning of Squad sprints to reaffirm priorities and agree on business requirements.
• Create, maintain, and prioritize the product backlog
• Specify acceptance criteria for each user story and write acceptance tests
• Clearly communicate the requirements to the team
• Facilitate release planning with stakeholders
• Participate in sprint meeting
• Build and maintain strong relationships with operational stakeholders as well as other product owners and domain leads
• Coach development and design teams with detailed guidance during product development
• Manage the defect management proc