Senior Client Success Manager (Remote)

Title: Senior Client Success Manager

Department: Business Development and Client Success

Reporting to: AD, Client Success

Compensation: $125K - $135K USD

Location: Remote - USA ( Candidates based in the US only)

 

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.  

 

About the Opportunity:

The Senior Client Success Manager plays a critical role in shaping and growing strategic partnerships across the academic, government, and regulatory sectors in the United States. Acting as both the external face of WES and the internal voice of the client, this position demands executive-level presence, autonomy, and strategic influence to ensure long-term client satisfaction, retention, and revenue growth.

As the trusted advisor and primary point of contact for a portfolio of high-profile institutional clients, including regulatory bodies and leading academic institutions, this role will own the full partnership lifecycle: from onboarding and implementation to ongoing engagement and expansion. Operating with minimal oversight, you will leverage Salesforce CRM, Al-driven insights, and advanced analytics to identify risks, uncover revenue-driving opportunities, and inform executive decision-making.

In addition, the Senior Client Success Manager drives long-range account planning and revenue forecasting, identifies cross-department expansion opportunities, and builds multi-threaded relationships with C-level stakeholders to influence strategic decisions. Acting with full autonomy, to lead Salesforce CRM optimization and workflow enhancements to improve data integrity and executive visibility, while implementing proactive risk management strategies to mitigate compliance and operational challenges. As a senior leader, this position will represent WES as a thought leader at industry forums and executive round tables, shaping best practices and strengthening the organization's position in the sector.

 

What You'll Do:

• Own and manage a portfolio of high-value B2B clients, ensuring adoption, satisfaction, and revenue growth through strategic onboarding, implementation, and lifecycle management in collaboration with cross-functional teams.
• Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients, managing 140+ S. government, regulatory, and academic accounts to drive engagement, retention, and growth.
• Operate with full autonomy as the strategic lead for key institutional partnerships; conducting business reviews, performance assessments, and long-range planning meetings; delivering actionable industry insights; identifying revenue-driving initiatives and cross-department expansion opportunities; and proactively resolving operational, compliance, or strategic challenges to ensure alignment and growth.
• Drive continuous improvement of client records and operational workstreams within Salesforce CRM, leveraging advanced configurations, automation, and analytics to enhance data integrity, streamline processes, and enable executive-level visibility for strategic decision-making.
• Collaborate closely with Business Development on renewals, volume forecasting, upsell opportunities, and long-term growth strategies.
• Represent WES externally at conferences, webinars, client visits, and industry roundtables, delivering polished presentations to executive and C-level audiences to strengthen brand presence and deepen client engagement.
• Champion client advocacy at the executive level, ensuring timely escalation and resolution of complex service issues, operational challenges, and strategic enhancement requests to safeguard client success and strengthen long-term partnerships.

 

Your Experience:

Required 

• Bachelor's degree in business, public administration, education (or related), master's degree preferred, or equivalent related experience.
• Minimum 8 years of progressive