Senior UX Designer

The Company   Cover Genius is a <a href="https://techcrunch.com/2022/11/01/cover-genius-lands-70m-infusion-to-grow-its-embedded-insurance-business/?guccounter=1">Series D insurtech</a> that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and <a href="http://booking.com/">Booking.com</a>, Intuit, <a href="https://covergenius.com/hopper-demo/">Hopper</a>, <a href="https://covergenius.com/skyscanner-demo/">Skyscanner</a>, <a href="https://covergenius.com/ryanair-demo/">Ryanair</a>, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also <a href="https://covergenius.com/available-at-amazon/">available at Amazon</a>, <a href="https://covergenius.com/flipkart-demo/">Flipkart</a>, <a href="https://covergenius.com/global-online-retailer-513-growth/">eBay</a>, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with <a href="https://covergenius.com/xcover/">XCover</a>, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the <a href="https://www.ft.com/content/1d5aabcc-5d44-11ea-ac5e-df00963c20e6">#1 fastest growing company in APAC</a> in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular <a href="https://covergenius.com/cg-gives/">“CG Gives”</a> which makes social entrepreneurs out of us all and funds development initiatives in global communities.<br/>Our People areBold, Authentic, Purposeful and Inspired<br/>Our People are notPerfect, Traditional, Complacent or Cautious<br/>About the role<br/>Reporting to the UX Design Lead for Partner services, you will be collaborating closely with our growth product team including other UX designers, UX writers and Growth Product Managers, account managers and partnership leads within the Partner Services team. <br/>You will contribute your UX skills, user-centered practices and outstanding interface design to deliver groundbreaking solutions that are genuine world firsts and that disrupt one of the world’s oldest industries by putting the customer first. We have a company value to “create magic” and there is no one who brings more delight to customers and partners than the UX Design team. <h3>What your working week will involve:</h3> <ul> <li>Lead user-centered design processes, including partner research, competitive analysis, personas, scenarios, and journey mapping to create seamless experiences for partners.</li><li>Collaborate with cross-functional teams, such as Partner Services Directors, Account Managers, Product Managers, and other stakeholders, to identify partner needs and uncover design opportunities for growth and improvement.</li><li>Develop and present high-quality UX deliverables, like wireframes, prototypes, and user flow diagrams, effectively communicating design concepts and solutions tailored to partner services.</li><li>Apply design thinking principles and methodologies to craft intuitive and engaging user experiences that cater to the unique needs and goals of partners on web, mobile, and other platforms.</li><li>Conduct usability testing with partners, iterating on designs based on their feedback and data-driven insights to ensure optimal user experiences.</li><li>Utilize growth hacking techniques in the UX design process to optimize partner experiences, focusing on boosting partner engagement, satisfaction, and conversion rates, while identifying opportunities for upselling and cross-selling protection services.</li><li>Contribute to the development and maintenance of design systems, focusing on components and patterns specific to partner services and ensuring consistency across products and platforms.</li><li>Facilitate workshops and design sprints with partners and internal stakeholders to uncover insights, generate ideas, and validate design solutions.</li><li>Monitor partner satisfaction metrics, identify areas for improvement, and develop design strategies to enhance the overall partner experience and achieve business objectives.</li></ul> <h3> Educational Qualifications:</h3> <ul> <li>Bachelors or higher degree is required</li></ul> <h3>What the ideal profile looks like:</h3> <ul> <li>Experience: Minimum of 5 years in a design role</li><li>Design thinking and problem-solving: Ability to apply design thinking principles and methodologies to identify user needs, develop innovative solutions, and resolve complex design challenges.</li><li>Cross-functional collaboration: Experience working with product managers, engineers, and other stakeholders to create cohesive and user-centric products.</li><li>User research and testing: Proficiency in conducting user research, interviews, and usability testing to inform design decisions and iterate on designs based on user feedback.</li><li>Techni