Front Desk Agent

Description

At Fairfield Inn & Suites Orlando International Drive/Convention Center, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in Orlando, our hotel offers a welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel or resort setting.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Maintain accurate records of guest reservations and billing information.
• Operate phone systems to manage incoming calls and direct them appropriately.
• Assist with special requests or accommodations to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Address any guest complaints or concerns promptly and professionally.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Requirements

 Requirements

• Previous experience in front desk operation in hospitality preferred.
• Strong phone etiquette and communication skills are essential.
• Familiarity with hotel management software is a plus.
• Bilingual abilities are highly desirable to accommodate diverse guests.
• Ability to work flexible hours, including weekends and holidays as needed.
• Excellent organizational skills with attention to detail.
• A passion for providing outstanding guest services in a resort or hotel environment.