Sr. Specialist, Product Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Job Description
This role is responsible for the analysis, support and development of the Comcast Business’ Internet solutions portfolio. Part of the wider Connectivity Management team and reporting to the Product Manager of Dedicated Internet Solutions, this specialist will drive product success through initiatives that span sales, operations, divisional and technology partners and other cross-functional teams. The role will support the Product Manager by helping to expand options available to customers via new product introductions and system enhancements.
With the assistance of your leader, the Specialist is expected to manage, plan and track all aspects of several programs while creating process and system requirement documents and implementing these improvements when approved. The Specialist will be able to work with moderate guidance based on their knowledge of the products and processes, while ensuring high quality delivery and execution excellence.
.

Job Description

Core Responsibilities

• Representing the Connectivity team, products, and respective programs to the broader Comcast Business organization. 
• Managing several programs simultaneously, maintaining the overall timelines, goals, and success criteria and tracking progress. 
• Driving decision-making through identifying issues, gaining a 360-degree view of the problem, and recommending a solution to the team
• Developing relationships cross-functionally across the entire product lifecycle (system development through customer care).
• Creating reports as needed to track success and revenue of product portfolio
• Collaborating with stakeholders across the organization, both virtually and in-person 
• Facilitating cross-functional discussions to gain alignment on process changes and improvements, helping arrive at mutually beneficial decisions. 
• Communicating program updates via email, PowerPoint, and live presentations to all level of stakeholders. 
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

Preferred Experience:

• 3+ years of telecom, product or program management experience.
• Regular communication of projects / programs / initiatives across levels in a professional manner. 
• Advanced user of Microsoft Office suite. 

How We Work:

All team members across the Comcast Business Product Management team share several core values:

• We are go-getters that don’t sit by: we act.
• We are collaborative and are easily able to work with large cross-functional teams. But, if a decision needs to be made, we are not afraid to make the tough call.
• We solve problems and find solutions.
• We think big.
• We bring energy and excitement every day.
• We manage what is going on in our world today but keep an eye to prepare for what is coming.

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion and diversity.
• Do what's right for each other, our customers, investors and our communities.

• Comcast is an EOE/Veterans/Disabled/LGBT employer

Skills

Cross-Functional Teamwork, Decision Making, Problem Solving, Product Management

We believe that benefits sh