Sr. Principal Strategist, Inspire Value- Servicenow.Org

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow.org  is seeking a Principal consultant to join the Inspire Value team which is an integral part of the Global Sales Go-to-Market team. This is a customer facing role that designs and leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives, with specific focus on Nonprofit organizations. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Principal consultant builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. 

What you get to do:

• Customer Advisory
  • Engage executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
  • Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers
  • Document and present insights and recommended solutions to meet customer business objectives
  • Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
  • Expertly communicate and advise in 1:1 and 1: many environments
• Sales & Customer Success Advisory
  • Lead the ServiceNow.org’s DNA shift from transactional selling motions, to value selling by aligning and partnering pro-actively with Sales leadership to advise on embedding value into sales behaviors for the team.
  • Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.
  • Provide analytical expertise to help assess and prioritize accounts and strategies
  • Provide full lifecycle business outcome and value realization advisory
• Thought leadership
  • Identify, lead, and contribute to the creation of new IP for business development (best practices, white papers, workshops, etc.)
  • Innovate on current methods and frameworks
  • Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

Qualifications

To be successful, the ideal candidate would have:

• A minimum of 15 years of relevant experience:
  • Management consultant/ ex-management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
  • Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
  • MBA from a top tier